EasyManua.ls Logo

ESI ESI-50 - User Manual

ESI ESI-50
108 pages
Save Page as PDF
Print Icon
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Loading...
ESI Phone
User’s Guide
FOR ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Covering these current ESI phone models:
ESI 60 Business Phone • ESI 40 Business Phone
24-Key Feature Phone • ESI Cordless Handset II
. . . and these legacy ESI phone models:
48-Key Feature Phone • 12-Key Feature Phone
[Original] ESI Cordless Handset
0450-1047
Rev. L
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of
Goldmine Software Corporation. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT and
Outlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation.
Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered
trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change
without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at
www.esi-estech.com.

Table of Contents

Other manuals for ESI ESI-50

Preview: Installation Manual
Installation Manual74 pages
Preview: Administrator's Manual
Administrator's Manual54 pages
Preview: Programming Manual
Programming Manual20 pages

Questions and Answers

  • W
    wyattmeganAug 8, 2025
    What to do if my ESI Telephone System phone won't connect?
    • A
      Alan LeeAug 8, 2025
      If your ESI Telephone System phone won’t connect, verify the cable between the phone and the network access device (router, hub, or switch) is plugged into the NETWORK port on the bottom of the phone. Ensure the link light for the port on the router is illuminated; if not, check the router's power supply. Also, check the cable between the network access device and the modem, ensuring the WAN port on the router is plugged directly into the modem, or if using a hub or switch, connect its UPLINK port to the modem. Test your IP connection by using your PC to access a site on the Internet and call the main office with a regular phone to ensure the problem isn't with the network or IP connection at the main office. See page A.9 for instructions on connecting your phone.
  • X
    xsmithAug 14, 2025
    Why is the audio quality poor on my ESI Telephone System phone?
    • L
      Lauren CarterAug 14, 2025
      If your ESI Telephone System phone works correctly but the audio quality is poor, the problem is probably with the connection between the phone and the IP PBX at the main office. Ask your Network Administrator or ESI Reseller to evaluate your connection to the main office.
  • C
    Carlos MyersAug 19, 2025
    How to fix a blank display on my ESI Telephone System phone?
    • M
      michael35Aug 19, 2025
      If your ESI Telephone System phone display is blank, first check other phone functions. If you get a dial tone when you lift the receiver but the display is still blank, the phone is defective. Ensure the Ethernet cable is plugged into the phone’s NETWORK jack and not the PC port. If no phone functions operate, check the phone power supply to ensure it's plugged into both the phone and an active AC outlet. If the display remains blank, the phone is defective. Contact your ESI Reseller if the phone is defective.
  • J
    jessica74Aug 26, 2025
    What to do if my ESI Telephone System phone connects but doesn’t operate correctly?
    • C
      Clinton SmithAug 26, 2025
      If your ESI Telephone System phone connects but doesn’t operate correctly, the phone may be defective. Contact your Reseller.
  • P
    Paul KingSep 1, 2025
    Why does my ESI Telephone System phone display show software version?
    • M
      Matthew KingSep 1, 2025
      If your ESI Telephone System phone display shows the software version, the phone is faulty. Contact your ESI Reseller.

Summary

Introduction

What this Users Guide Covers

Outlines the ESI phone models and features covered by the manual.

How the Guide is Organized

Explains the sectional breakdown of the ESI Phone User's Guide.

ESI Phone Operation

Display and Key Functions

Describes the phone's display elements and the purpose of various keys.

Basic Phone Usage

Explains how to make and answer calls, both internal and external.

Call Handling Features

Covers transferring calls, call waiting, and other call management functions.

Voice Mail Operation

Accessing Voice Mail

Details how to use the VOICE MAIL key and access message features.

Personal Greetings and Messages

Guides on recording personal greetings and leaving messages for callers.

Message Retrieval and Management

Explains how to retrieve, save, delete, and manage voice messages.

Special Keys and Features

Core Special Keys

Explains the functions of the FLASH/RDL, RELEASE, and other special keys.

Esi-Dex and Auto-Dialing

Details how to use Esi-Dex for accessing stored names and auto-dialing.

Optional Features

Lists and describes various optional phone features like Headset, Paging, etc.

Using Esi-Link

Esi-Link Overview and Setup

Introduces Esi-Link, network numbering, and location key setup.

Dialing and Transferring via Esi-Link

Explains how to dial and transfer calls to remote Esi-Link locations.

ACD Agent Operation

Agent Status Management

Guides on logging on/off, using wrap mode, and understanding agent status.

ACD Display Indications

Describes how the phone display shows ACD call status and agent information.

Analog Stations

Analog Station Features and Limitations

Lists available and unavailable ESI features for analog stations.

Voice Mail and Programming for Analog Stations

Covers voice mail operation and station programming for analog phones.

ESI ESI-50 Specifications

General IconGeneral
BrandESI
ModelESI-50
CategoryServer
LanguageEnglish

Related product manuals