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ESI ESI-1000 - User Manual

ESI ESI-1000
108 pages
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ESI Phone
User’s Guide
FOR ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Covering these current ESI phone models:
ESI 60 Business Phone • ESI 40 Business Phone
24-Key Feature Phone • ESI Cordless Handset II
. . . and these legacy ESI phone models:
48-Key Feature Phone • 12-Key Feature Phone
[Original] ESI Cordless Handset
0450-1047
Rev. L
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of
Goldmine Software Corporation. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT and
Outlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation.
Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered
trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change
without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at
www.esi-estech.com.

Table of Contents

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Questions and Answers

  • G
    Gregory HopkinsAug 1, 2025
    What to do if my ESI Telephone System phone won't connect?
    • K
      Kendra GonzalezAug 1, 2025
      If your ESI Telephone System phone won’t connect, verify the cable between the phone and the network access device (router, hub, or switch) is plugged into the NETWORK port on the bottom of the phone. Ensure the link light for the port on the router is illuminated; if not, check the router's power supply. Also, check the cable between the network access device and the modem, ensuring the WAN port on the router is plugged directly into the modem, or if using a hub or switch, connect its UPLINK port to the modem. Test your IP connection by using your PC to access a site on the Internet and call the main office with a regular phone to ensure the problem isn't with the network or IP connection at the main office. See page A.9 for instructions on connecting your phone.
  • C
    Cindy StanleyAug 6, 2025
    Why is the audio quality poor on my ESI Telephone System phone?
    • R
      Rachel ColeAug 6, 2025
      If your ESI Telephone System phone works correctly but the audio quality is poor, the problem is probably with the connection between the phone and the IP PBX at the main office. Ask your Network Administrator or ESI Reseller to evaluate your connection to the main office.
  • C
    Cynthia RichardsAug 12, 2025
    How to fix a blank display on my ESI Telephone System phone?
    • D
      danielromeroAug 12, 2025
      If your ESI Telephone System phone display is blank, first check other phone functions. If you get a dial tone when you lift the receiver but the display is still blank, the phone is defective. Ensure the Ethernet cable is plugged into the phone’s NETWORK jack and not the PC port. If no phone functions operate, check the phone power supply to ensure it's plugged into both the phone and an active AC outlet. If the display remains blank, the phone is defective. Contact your ESI Reseller if the phone is defective.
  • P
    Peter SmithAug 19, 2025
    What to do if my ESI Telephone System phone connects but doesn’t operate correctly?
    • M
      Michael HannaSep 12, 2025
      If your ESI Telephone System phone connects but doesn’t operate correctly, the phone may be defective. Contact your Reseller.
  • I
    ian85Aug 25, 2025
    Why does my ESI Telephone System phone display show software version?
    • A
      Amy VaughnAug 26, 2025
      If your ESI Telephone System phone display shows the software version, the phone is faulty. Contact your ESI Reseller.

Summary

Introduction

What it covers

Lists the scope of the guide, including ESI phone models and features.

How it’s arranged

Explains the document's overall structure and section organization.

Help mode (Verbal User Guide)

Tutorial

Provides guidance on using the help feature for phone functions.

Help during a call

Describes how to access help contextually during an active call.

User programming: An introduction

Overview

Provides a general overview of the user programming process.

User programming menu

Outlines the available programming options and their structure.

Voice mail operation

Message retrieval

Covers how to access and listen to stored voice messages.

Personal greetings

Explains how to record and manage personal greetings for voice mail.

Off-premises message delivery

Describes how to receive messages at external phone or pager numbers.

ESI phone operation

Display

Describes the phone's display functions, status, and information.

Keys

Explains different types of phone keys: programmable and fixed.

Basic phone use

Covers fundamental operations like making and answering calls.

Special keys

FLASH;RDL

Describes the functions of the FLASH/RDL key for call handling and redial.

Esi-Dex

Details the speed dial and contact management feature for quick dialing.

Headset operation

Covers using headsets with ESI phones, including Bluetooth compatibility.

Using Esi-Link

Location Keys

Explains how to use location keys for remote dialing and access.

Dialing an Esi-Link location

Provides steps for calling remote locations and departments via Esi-Link.

Hold

Describes how to place calls on hold across different locations.

ACD agent operation

Programming the agent log-on;off key

Details how to set up agent status for receiving ACD calls.

Wrap mode

Explains the feature for post-call activities and agent availability.

Display indications

Describes status messages shown on the agent's phone display.

Analog stations

Placing calls

Explains how to make calls from analog stations.

Transferring calls

Details call transfer procedures for analog stations.

Voice mail operation from an analog station

Covers voice mail functions like greetings and message retrieval for analog phones.

ESI ESI-1000 Specifications

General IconGeneral
BrandESI
ModelESI-1000
CategoryServer
LanguageEnglish

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