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ESI ESI-100 - User Manual

ESI ESI-100
108 pages
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ESI Phone
User’s Guide
FOR ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Covering these current ESI phone models:
ESI 60 Business Phone • ESI 40 Business Phone
24-Key Feature Phone • ESI Cordless Handset II
. . . and these legacy ESI phone models:
48-Key Feature Phone • 12-Key Feature Phone
[Original] ESI Cordless Handset
0450-1047
Rev. L
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of
Goldmine Software Corporation. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT and
Outlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation.
Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered
trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change
without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at
www.esi-estech.com.

Table of Contents

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Questions and Answers

  • S
    Steven MartinAug 8, 2025
    What to do if my ESI Telephone System phone won't connect?
    • E
      Edwin VanceAug 8, 2025
      If your ESI Telephone System phone won’t connect, verify the cable between the phone and the network access device (router, hub, or switch) is plugged into the NETWORK port on the bottom of the phone. Ensure the link light for the port on the router is illuminated; if not, check the router's power supply. Also, check the cable between the network access device and the modem, ensuring the WAN port on the router is plugged directly into the modem, or if using a hub or switch, connect its UPLINK port to the modem. Test your IP connection by using your PC to access a site on the Internet and call the main office with a regular phone to ensure the problem isn't with the network or IP connection at the main office. See page A.9 for instructions on connecting your phone.
  • S
    Sherry HobbsAug 13, 2025
    Why is the audio quality poor on my ESI Telephone System phone?
    • W
      williammartinAug 14, 2025
      If your ESI Telephone System phone works correctly but the audio quality is poor, the problem is probably with the connection between the phone and the IP PBX at the main office. Ask your Network Administrator or ESI Reseller to evaluate your connection to the main office.
  • K
    Kayla SanchezAug 19, 2025
    How to fix a blank display on my ESI Telephone System phone?
    • S
      Stephanie ParkerAug 19, 2025
      If your ESI Telephone System phone display is blank, first check other phone functions. If you get a dial tone when you lift the receiver but the display is still blank, the phone is defective. Ensure the Ethernet cable is plugged into the phone’s NETWORK jack and not the PC port. If no phone functions operate, check the phone power supply to ensure it's plugged into both the phone and an active AC outlet. If the display remains blank, the phone is defective. Contact your ESI Reseller if the phone is defective.
  • D
    davidhallAug 26, 2025
    What to do if my ESI Telephone System phone connects but doesn’t operate correctly?
    • L
      Lawrence TaylorAug 26, 2025
      If your ESI Telephone System phone connects but doesn’t operate correctly, the phone may be defective. Contact your Reseller.
  • V
    vwadeSep 1, 2025
    Why does my ESI Telephone System phone display show software version?
    • Y
      ycastilloSep 1, 2025
      If your ESI Telephone System phone display shows the software version, the phone is faulty. Contact your ESI Reseller.

Summary

Introduction to ESI Phones

What ESI Phone Users Guide Covers

Lists the ESI phone models and components covered in the user's guide.

How the Users Guide is Arranged

Details the section breakdown of the user's guide for easy navigation.

ESI Phone Models Overview

ESI 60 Business Phone

Description of the ESI 60 Business Phone, its models, and features.

ESI 40 Business Phone

Description of the ESI 40 Business Phone, its models, and features.

48-Key Feature Phone (legacy product)

Details on the legacy 48-Key Feature Phone, its versions, and features.

24-Key Feature Phone

Information on the 24-Key Feature Phone, its digital model, and limitations.

ESI Cordless Handset II

Overview of the ESI Cordless Handset II features and portability.

Connecting and Setting Up Your ESI Phone

Connecting Your ESI Phone

Diagrams and instructions for connecting various ESI phone models.

60-Key Expansion Console Connection

Step-by-step guide for connecting the 60-Key Expansion Console.

ESI Cordless Handset II Connection

Details on connecting the ESI Cordless Handset II base station and components.

Core Phone Operations

Help Mode (Verbal User Guide)

Explains how to use the phone's built-in help and tutorial features.

User Programming Introduction

Introduction to the user programming menu and how to access features.

Voice Mail Operation

Guide to using voice mail features, including greetings and message retrieval.

ESI Phone Operation

Details on phone display, caller ID, and basic phone usage.

Keys

Explanation of programmable, fixed-feature keys, and phone overlays.

Special Keys and Advanced Features

Special Keys: FLASH;RDL and RELEASE

Explains the functions of the FLASH/RDL and RELEASE keys.

Esi-Dex: Accessing and Managing Contacts

Guide to using Esi-Dex for auto-dialing, adding, and deleting contacts.

Using Esi-Link

Instructions for networking multiple ESI systems and locations via Esi-Link.

ACD Agent Operation

Features and programming for Automatic Call Distribution (ACD) agents.

Analog Stations

Operation and capabilities of analog stations, including voice mail.

ESI ESI-100 Specifications

General IconGeneral
BrandESI
ModelESI-100
CategoryServer
LanguageEnglish

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