ESI 60 Business Phone User Manual

ESI Phone
User’s Guide
FOR THE ESI-50L Communications Server
Covering these current ESI phone models:
ESI 60 Business Phone • ESI 40 Business Phone
48-Key Feature Phone • 24-Key Feature Phone • ESI Cordless Handset II
. . . and these legacy ESI phone models:
12-Key Feature Phone • [Original] ESI Cordless Handset
0450-1135
Rev. F
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks of ESI. Microsoft, Windows and Outlook are registered trademarks of Microsoft Corporation.
Information contained herein is subject to change without notice. ESI products are protected by various U.S. Patents,
granted and pending. Visit ESI on the Web at www.esi-estech.com.

ESI 60 Business Phone Specifications

General

Brand	ESI
Model	60 Business Phone
Category	Server
Language	English

Summary

Introduction

Voice Mail Options

Details on the ESI-50L system's voice mail capabilities, including automated attendants and mailboxes.

ESI 60 Phone Overview

ESI Cordless Handset II Overview

Connecting Your ESI Phone

Help Mode and Verbal User Guide

Tutorial

Learn phone usage and voice mail features through interactive prompts.

Help During Station Programming

Get detailed descriptions of functions during phone programming.

User Programming: An Introduction

Programming Help

Access detailed descriptions of features and programming options during setup.

User Programming Menu Overview

Overview of the main categories and options available in the user programming menu.

User Programming: An Introduction (cont.)

1 Select Personal Greeting

Steps to record, delete, or hear personal greetings for your voice mailbox.

2 Programmable Feature Keys

Explanation of how to program feature keys for various functions like lines, stations, and speed dials.

Voice Mail Operation

VOICE MAIL Key

Describes the function and usage of the VOICE MAIL key on various ESI phone models.

Personal Greetings

How to record and manage up to three personal greetings for your voice mailbox.

Voice Mail Operation (cont.)

Message Retrieval

How to retrieve new and old messages from your voice mailbox.

ESI Phone Operation

Display

Explains the phone's display features, including line usage and information indicators.

ESI Phone Operation (cont.)

Keys

Overview of programmable and fixed-feature keys and phone overlays.

ESI Phone Operation (cont.)

Direct Station Selection

How to use station keys for direct access to other stations and view their status via LEDs.

ESI Phone Operation (cont.)

Conference Calling

Step-by-step guide to setting up and managing conference calls.

ESI Phone Operation (cont.)

Call Forwarding

How to enable, disable, and program call forwarding to another extension or mailbox.

ESI Phone Operation (cont.)

Call Waiting

How to manage incoming calls while already on a call, including display indicators.

ESI Phone Operation (cont.)

Hold/Exclusive Hold Operation

Explains the difference between hold and exclusive hold and how to use them.

Special Keys

FLASH/RDL Key

Usage of the FLASH/RDL key for flash functions and redialing.

Special Keys (cont.)

Esi-Dex

Feature for accessing and auto-dialing stored names and numbers from different indexes.

Special Keys (cont.)

Override Ring

Feature to place a call or leave a message when another call is ringing.

Special Keys (cont.)

Message Monitor Mode (Live Call Screening)

How to use message monitor mode to hear callers leaving messages and intercept them.

Optional Features

Service Observing (Code 561)

Capability to silently monitor other users' calls for quality assurance.

Headset Key (Code 564)

Key to easily connect/disconnect from calls when operating in headset mode.

Optional Features (cont.)

Caller ID Key (Code 574)

View stored Caller ID records for recent calls and classify incoming calls.

Optional Features (cont.)

Virtual Answer Keys (Codes 575, 576)

Program keys to play greetings and route callers when the extension is busy.

Optional Features (cont.)

Voice Mail (Code 579)

Allows legacy 12-Key phones to access voice mail features via a programmed key.

Analog Stations

Transferring Calls

How to transfer outside calls, to mailboxes, main greetings, or users on analog stations.

Analog Stations (cont.)

Call Waiting

How to enable and manage call waiting on analog stations.

Voice Mail Operation from an Analog Station

Personal Greetings

Recording and managing personal greetings for analog station mailboxes.

Analog Station Programming

5 Password

Setting and managing passwords for analog station programming and voice mail access.

Analog Stations (cont.)

Off-Premises Message Delivery

How to program delivery of messages to off-premises phones or pagers for analog stations.