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ESI ESI-200 - User Manual

ESI ESI-200
108 pages
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ESI Phone
User’s Guide
FOR ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Covering these current ESI phone models:
ESI 60 Business Phone • ESI 40 Business Phone
24-Key Feature Phone • ESI Cordless Handset II
. . . and these legacy ESI phone models:
48-Key Feature Phone • 12-Key Feature Phone
[Original] ESI Cordless Handset
0450-1047
Rev. L
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of
Goldmine Software Corporation. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT and
Outlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation.
Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered
trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change
without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at
www.esi-estech.com.

Table of Contents

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Questions and Answers

  • C
    Casey BuckAug 8, 2025
    What to do if my ESI Telephone System phone won't connect?
    • D
      Daniel McmillanAug 8, 2025
      If your ESI Telephone System phone won’t connect, verify the cable between the phone and the network access device (router, hub, or switch) is plugged into the NETWORK port on the bottom of the phone. Ensure the link light for the port on the router is illuminated; if not, check the router's power supply. Also, check the cable between the network access device and the modem, ensuring the WAN port on the router is plugged directly into the modem, or if using a hub or switch, connect its UPLINK port to the modem. Test your IP connection by using your PC to access a site on the Internet and call the main office with a regular phone to ensure the problem isn't with the network or IP connection at the main office. See page A.9 for instructions on connecting your phone.
  • J
    Jamie LarsonAug 13, 2025
    Why is the audio quality poor on my ESI Telephone System phone?
    • J
      Joshua HallAug 13, 2025
      If your ESI Telephone System phone works correctly but the audio quality is poor, the problem is probably with the connection between the phone and the IP PBX at the main office. Ask your Network Administrator or ESI Reseller to evaluate your connection to the main office.
  • N
    Noah FernandezAug 20, 2025
    How to fix a blank display on my ESI Telephone System phone?
    • W
      wcarsonAug 20, 2025
      If your ESI Telephone System phone display is blank, first check other phone functions. If you get a dial tone when you lift the receiver but the display is still blank, the phone is defective. Ensure the Ethernet cable is plugged into the phone’s NETWORK jack and not the PC port. If no phone functions operate, check the phone power supply to ensure it's plugged into both the phone and an active AC outlet. If the display remains blank, the phone is defective. Contact your ESI Reseller if the phone is defective.
  • K
    Kevin GomezAug 27, 2025
    What to do if my ESI Telephone System phone connects but doesn’t operate correctly?
    • E
      Ethan GrayAug 27, 2025
      If your ESI Telephone System phone connects but doesn’t operate correctly, the phone may be defective. Contact your Reseller.
  • K
    Kimberly FletcherSep 1, 2025
    Why does my ESI Telephone System phone display show software version?
    • N
      njacksonSep 1, 2025
      If your ESI Telephone System phone display shows the software version, the phone is faulty. Contact your ESI Reseller.

Summary

Introduction to ESI Phone Models

What This Guide Covers

Lists the ESI phones and consoles covered in the user's guide.

How the Guide is Arranged

Outlines the structure of the user's guide by sections.

ESI Phone Model Overviews

ESI 60 Business Phone

Details and features of the ESI 60 Business Phone model.

ESI 40 Business Phone

Details and features of the ESI 40 Business Phone model.

48-Key Feature Phone (legacy product)

Information on the legacy 48-Key Feature Phone model.

24-Key Feature Phone

Details and features of the 24-Key Feature Phone model.

12-Key Feature Phone (legacy product)

Information on the legacy 12-Key Feature Phone model.

ESI Cordless Handset II

Details and features of the ESI Cordless Handset II.

Connecting and Installing ESI Phones

Connecting Your ESI Phone

Diagrams and instructions for connecting various ESI phone models.

Expansion Console Connections

Steps for connecting 60-Key and Second Expansion Consoles.

ESI Cordless Handset II Connection

Instructions for connecting the cordless handset base station.

Help Mode and User Programming

Help Mode (Verbal User Guide)

Explains how to use the Verbal User Guide for assistance.

User Programming: An Introduction

Overview of the user programming features and menu.

Programmable Feature Keys

Explains methods for programming phone feature keys.

Station Options and Settings

Configuration of station-specific options like greetings and ringtones.

Password Management

Setting and managing user passwords for security.

Voice Mail Operations

Voice Mail Key Functions

Explains the function of the VOICE MAIL key on different phones.

Personal Greetings Management

How to record, manage, and use personal greetings.

Message Retrieval

Step-by-step guide to retrieve voice mail messages.

Off-Premises Message Delivery

Configuring message delivery to phones or pagers.

Setting Up ESI Mobile Messaging

Configuring email notifications for new voice mail messages.

Setting Up Twinning

How to configure call twinning to ring an additional number.

Optional Voice Mail Features

Guides for Guest, Group, Cascade, and Q&A mailboxes.

ESI Phone Operation Basics

Display Information

Explains the phone's display and its various modes.

Keys and Their Functions

Overview of programmable, fixed-feature, and special keys.

Speakerphone and Hands-Free Operation

How to use the speakerphone and hands-free features.

Basic Phone Usage

Instructions for making and answering outside and internal calls.

Call Transfers

Detailed procedures for transferring calls.

Conference Calling

Steps to create and manage conference calls.

Call Forwarding Features

How to set up and manage call forwarding options.

Call Waiting and Hold Operations

Managing multiple calls and placing calls on hold.

Special Key Functions

FLASH;RDL Key Functions

Details on flash functions and redial capabilities.

RELEASE Key Functionality

Explains the multiple purposes of the RELEASE key.

Esi-Dex for Auto-Dialing

Using Esi-Dex to access and auto-dial stored names and numbers.

Adding and Deleting Personal Dex Entries

How to add or remove names from the Personal Dex.

Override Ring Feature

Using override ring to place calls when another is ringing.

Headset Operation

Instructions for using headsets, including Bluetooth.

Account Codes and Local CO Access

Using account codes and local CO line access.

Loop Key Functionality

Explains the use and LED indications of loop keys.

Using ESI Desktop IP Phones Remotely

Remote IP Phone Operation

Explains operation and exceptions of IP phones used remotely.

Troubleshooting Remote IP Phones

Common issues and solutions for remote IP phone use.

Using Esi-Link for Multi-Location Networking

Esi-Link Overview and Network Numbering

Introduces Esi-Link and its network numbering system.

Location Keys for Esi-Link

Assigning and programming location keys for remote access.

Dialing Esi-Link Locations

How to dial stations and mailboxes in remote Esi-Link locations.

Transferring Calls via Esi-Link

Procedures for transferring calls to remote locations.

Hold and Voice Mail with Esi-Link

Managing calls on hold and moving voice mail remotely.

ACD Agent Operations

ACD Agent Operation Overview

Introduction to ACD departments and agent roles.

Programming Agent Log-on;Off Keys

How to program keys for agent log-on/off status.

Wrap Mode for Post-Call Activities

Using wrap mode to manage post-call tasks.

ACD Display Indications

Understanding call status displays for ACD agents.

ACD Administrator Key

How to program and use the ACD administrator key.

Analog Station Features

Analog Station Overview

Capabilities and limitations of analog stations.

Placing and Transferring Calls

Procedures for placing and transferring calls on analog stations.

Call Waiting and Hold on Analog Stations

Managing calls with waiting and hold features.

Voice Mail from an Analog Station

Operating voice mail from an analog station.

Analog Station Programming

Programming personal greetings, call waiting, and passwords.

Off-Premises Message Delivery for Analog Stations

Configuring message delivery to off-premises numbers or pagers.

ESI ESI-200 Specifications

General IconGeneral
BrandESI
ModelESI-200
CategoryServer
LanguageEnglish

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