User’s Guide Voice mail operation
D.20
Optional voice mail feature: Q & A mailboxes
Important: This is a special, optional feature not explained in the tutorial. Be sure to get your Q & A mailbox numbers
from the Administrator.
Q & A (question and answer) mailboxes allow you to ask callers for more detailed information, such as on an
employment questionnaire or a survey.
As a Q & A mailbox owner, you can record up to 10 questions. The system groups the individual answers and
plays them back as a single message (separated by short beep tones). Normal message handling capability —
delete, save, etc. — applies to all answers within the message.
Note: Each answer can have a maximum length of a regular message as programmed by the Installer.
Include in the first question instructions to conclude each answer by pressing 1 or to pause for the next question:
“Record your name at the tone, then press 1 or pause for the next question.” [Next:] “Record your address at the
tone…” [etc.]
At the conclusion the caller can be forwarded to another extension, mailbox, or automatically disconnected.
Include in the last question the appropriate information such as: “This is the last question. After you have
finished, please hang up….”
Note: If the caller does not respond to two questions in a row, the call will be disconnected.
A Q & A mailbox is turned “on” only when at least one question has been recorded. Deleting all its questions will
turn “off” the mailbox.
Programming Q & A mailboxes
1. Press PROG/HELP
followed by the Q & A mailbox number.
2. You will be prompted to do one of the following:
(a.) Record the questions
. . . or . . .
(b.) Change the password
. . . or . . .
(c.) Access previously deleted messages.
(See the following explanations.)
3. When finished, exit by hanging up.
(Continued)
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