User’s Guide Special keys
F.14
Optional features
The following optional features may be accessible from your station. See the Administrator for details. In each
case, you must use a programmable feature key to serve as an on/off key for the feature (see “Programmable
feature keys,” page C.2).
Note: In the codes, DDD = ACD department number and XXX = extension number.
Code Feature key Page
ESI 60, ESI 40,
24-Key, (legacy) 48-Key
ESI Cordless
Handset
(Legacy)
12-Key
560 Manual day/night mode F.14 Y Y
561 Service observing F.15 Y Y
5DDD ACD agent log on/off I.1 Y Y
562 ACD agent wrap I.2 Y Y
563DDD ACD Administrator I.5 Y Y
564 Headset key F.15 Y
565 Call forward key F.15 Y Y Y
565XXX Forward to a destination F.15 Y Y Y
566 Redial F.15 Y
567 Call forward/no-answer key E.11 Y
568 Message monitor key F.10 Y Y
569 Background announce key F.15 Y Y
570 Conference E.9 Y
571 Personal Greeting 1 F.16 Y Y Y
572 Personal Greeting 2 F.16 Y Y Y
573 Personal Greeting 3 F.16 Y Y Y
574 Caller ID key F.16 Y
575 and 576 Virtual answer keys F.17 Y
577 QuickPage F.17 Y Y
578 Mute/DND F.17 (DND only) Y
579 Voice mail F.18 Y
580 Override ring key F.9 Y Y
582 Record F.18 Y
583 Quick Switch F.18 Y
584 Account codes F.19 Y Y Y
585 Local CO key F.19 Y
587 Loop key F.20 Y Y Y
599 Overhead page E.16 Y Y Y
Manual day/night mode (Code 560)
You can use a programmable feature key to manually change the system’s main auto-attendant greeting,
incoming call destinations, and CO line group access.
1
Each time the key is pressed, the display switches
among: DAY, NGT, DAY2, NGT2, HDAY (holiday) or AUTO.
2
Tip: To keep the system from being taken out of this mode, place it in auto and then delete the
programmable feature key’s programming.
Notes: The System Administrator can also change the mode and/or re-record the holiday greeting remotely to
handle unexpected closings, such as for inclement weather.
If a second organization or business (“tenant,” in telephony terms) is sharing the system, switching
between day and night mode also changes that tenant’s day/night mode.
1
Depending on how the Installer has programmed your system, day and night mode for incoming calls and CO line group access may not change
upon use of this key.
2
AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.
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