Please follow these steps when requesting warranty service:
x If a chamber fails or you suspect a failure;
1. For help in identifying the problem before you place a warranty call, follow the steps in the
“troubleshooting” section of your manual.
2. Confirm that all utilities are connected to the chamber and functioning properly.
3. Locate the ship date on the chamber data tag.
4. Confirm the chamber is within the warranty period by reading the Warranty Policy in the back of
your Chamber User’s Manual.
x All warranty calls must be directed to ESPEC Customer Support Department @ 800-5-ESPEC-0
between 8:00 am and 5:00 pm Eastern Time, unauthorized service during the warranty period may
void warranty. When placing the call, be sure to have the following information available:
1. Chamber Model and Serial Number, located on the data tag.
2. Detailed information on the suspected failure and/or alarm detail.
3. Operating mode at time of failure, i.e., heating, cooling, temp., humidity.
4. Detail of program being run at the time of failure and a copy of recorder chart or test data, if
available.
x Upon receipt of this information, the Customer Support Department will arrange for appropriate
service.
x Certain types of service during the warranty period will require a purchase order prior to service.
The following steps apply when requesting warranty parts:
x Contact the ESPEC Customer Support Department at 800-5-ESPEC-0 between 8:00 am and 5:00
pm Eastern Time.
x To order a replacement part, please provide the following:
1. The complete ESPEC part number from your replacement parts list.
2. Model and serial number of the chamber for which the replacement part is being requested.
3. The specific complaint regarding the failed part.
x The Customer Support Department will authorize the return of the failed material and issue an RMA
(Return Material Authorization) number.
1. Put the RMA number on the packing list along with the name and phone number of a contact
person.
2. All parts being returned may be shipped freight collect via:
0 – 70 lbs. – UPS surface
71 lbs. and over – Contact ESPEC for routing instructions
Any other means of shipment will result in an additional charge to the customer.
x Any failed part, replaced under terms of the warranty, and not returned to ESPEC when an RMA is
issued, will be invoiced at the current price.
x All parts are shipped FOB Hudsonville, MI 49426.
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