Esse 700 Series - Operating Instructions: Warranty and Troubleshooting; Esse Stove Warranty Information; Stove Troubleshooting Guide

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3. OPERATING INSTRUCTIONS
WARRANTY
Your ESSE stove has been built to the highest standard using premium materials, and comes with a
two year manufacturer’s warranty. Register your ESSE stove, online at www.esse.com/warranty-
registration.
The conditions of your warranty are…
✘
Does not cover incorrect use or application, as advised within this manual.
✘
Must be installed appropriately, by a certified installer.
✘
Does not cover consumable parts, including fire grate, glass window, rope door seals,
ashpan or vermiculite fire bricks.
✘
Does not cover general wear and tear or cosmetic damage unrelated to the function of
the appliance.
TROUBLESHOOTING
Problem
Cause
Solution
Window glass
blackening
• Wet wood logs
• Use wood logs with 15-20%
moisture content
• Fuel touching glass window
• Use a poker to move fuel back
within the fire grate
• Too little combustion air
• Increase the setting of the air
controller
Fumes emit into
room
• Blocked flue
• Check and remove any blockage
Fire will not light
• Too little combustion air
• Increase the setting of the air
controller
• Wet wood logs
• Use wood logs with 15-20%
moisture content
• Flue draft is too low
• Consult with your installer, to
rectify
Fire burns too quickly
• Too much combustion air
• Reduce the setting of the air
controller
• Overly dry wood logs
• Use wood logs with 15-20%
moisture content
• Flue draft is too high
• Consult with your installer, to
rectify