PROBLEM: Cold air does not come out of the device despite the
fact the cartridge is wet
POSSIBLE CAUSE 1: Humidity level over 70%
SOLUTION: Ventilate the room
POSSIBLE CAUSE 2: The cartridge has expired
SOLUTION: Replace the cartridge
PROBLEM: Cold air does not come out of the device and the cart-
ridge seems to be dry despite the fact the water tank is full
SOLUTION: Since there can be different reasons for that, please,
contact our support team
PROBLEM: The device does not work at higher speed and restarts,
LED dims, button blinks chaotically
POSSIBLE CAUSE: The device does not receive enough power
SOLUTION: Ensure the power source for your evaCHILL is 2A 5V.
Please, contact our support team if that didn’t help
PROBLEM: The fan does not move and lights keep blinking at regular
intervals
POSSIBLE CAUSE: The upper cover is missing or positioned impro-
perly
SOLUTION: Remove the upper cover and put it back and/or make
sure it sits in slots properly. Please, contact our support team if that
didn’t help
PROBLEM: The device suddenly started emitting an unpleasant odor
POSSIBLE CAUSE: Impurities in water or air absorbed by the filter
SOLUTION: Pour a full tank of clean, distilled water and let the device
completely dry out (this may take several times to remove the smell
completely)
PROBLEM: There is water near the device
POSSIBLE CAUSE: Should be reviewed properly with a support
team specialist, please, contact us via the link below
TECHNICAL SUPPORT
TROUBLESHOOTING
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