8 For Professional Technical Support call 1-844-241-5521
Do not disassemble the motor housing. This motor has NO repairable internal parts, and disassembly may cause an oil leak or dangerous
electrical wiring issues. DO NOT lift up the pump by the power cord.
Problem Solution
The pump fails to operate. 1. Check to be sure that the power cord is securely plugged into an outlet. Disconnect power to the
outlet before handling the pump or motor.
2. Check to be sure you have electrical power.
3. Check that liquid fluid levels are high enough to activate the switch or controller.
4. Check to be sure that a 1/8 in. (3.2 mm) vent hole in the discharge pipe is not plugged.
5. Check for blockage in the pump inlet, impeller, check valve or discharge pipe.
6. Thermal overload may have tripped. Test start the pump. If it starts and then stops immediately,
disconnect from the power source for 30 minutes to allow the motor to cool, then reconnect to
the power source. Check for cause of overheating/overloading.
The pump fails to empty sump. 1. Be sure all valves in the discharge are fully open.
2. Clean out the discharge pipe and check valves.
3.
Check for blockage in the pump inlet or impeller.
The pump will not shut off. 1. Check the switch or controller automatic floats for proper operation and location.
2.
If the pump is completely inoperative or continues to malfunction, call customer service.
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