WARRANTY
This product comes with a 30 day limited replacement warranty for
manufacturer’s defects. This includes defects to the motor, gyroscopic sensor
battery, etc.
The following conditions comprise the requirements and scope of our
warranty conditions:
1) The warranty does not cover over-charging, or damages due to improperly
maintaining lithium-ion battery installed in unit. The warranty does not cover tires
and other parts, which are considered consumables, parts that break easily such
as glass or plastic or defects based on normal wear and tear.
2)The warranty will be performed in such a way that we shall decide whether to
repair the defective parts or to replace them with working parts free of charge.
EVERCROSS reserves the right to exchange the product for a replacement
product of equal value if the product sent in cannot be repaired within a
reasonable time or at a reasonable cost.
3) The warranty claim does not apply if repairs or other work is carried out by
unauthorized persons or if our products are equipped with additional parts or
accessories that are not approved for our product.
4) Warranties that have been activated do not cause the warranty period to be
extended, nor do they trigger a new warranty period. The warranty period for any
replacement parts installed ends with the warranty period for the entire product.
5) Any other further claims are excluded, especially those for replacement due to
damage caused to the outside of the product, provided there is no obligatory legal
liability.
We therefore accept no liability for accidental, indirect or other consequential
damage of any kind, which leads to usage restrictions, loss of earnings or
interruption to business.
Asserting a warranty claim:
1) EVERCROSS can refuse any service claim made that is not covered by
the warranty. Please contact support@evercross.eu for pricing and
availability of repairs, outside of warranty.
2) Our Customer Support Team will try to diagnose and solve your problem. If it is
determined that a warranty claim exists, you will be given an RMA number
(Return Material Authorization) and will be asked to send the product back to our
warehouse.(The charger MUST be included).
3) Once we have received the product, it will meet its warranty obligations in
accordance with the warranty conditions.
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