Excel G-Lite Pro - Troubleshooting Common Wheelchair Issues; Symptom and Solution Table

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User manual
© 2013 VAN OS MEDICAL UK Ltd., Excel House, Escrick Business Park, Escrick,
York,YO19 6FD Tel. +44-(0)1904-720170, Fax +44-(0)1904-720398,
E-mail: sales@vanosmedical.com,
www.vanosmedical.com
8 PROBLEM ANYLYSIS AND SOLUTIONS
Your Excel wheelchair is inspected and adjusted so that you can use it immediately.
Continual use necessitates maintenance, especially if the factory set adjustments
have been altered.
The following troubleshooting guide, lists several common problems that may occur
and offers corrective actions for each.
 Tip
We recommend the use of only Excel replacement parts. If you do not use
original Excel parts the warranty will be expired.
Symptom
Looseness in chair
Squeaks / rattles
Castor flutter
The wheelchair moves to heavy
Sluggish turning
Chair veers left
Chair veers right
POSSIBLE CAUSE AND CORRECT SOLUTION
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Check if all nuts and bolts are tightly stuck. See paragraph
5.9.
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Rear wheels and/or castors may be adjusted improperly. Make
sure that both rear wheels and castor are mounted in identical
positions.
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Check if the bearings are not worn.
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Castor forks may be adjusted improperly. Make sure they are
adjusted properly.
 Tip
If you have problems that cannot be solved with the troubleshooting table, we
advise you to contact a qualified Van Os Medical UK Ltd. dealer.