LIMITED WARRANTY
Thank you for purchasing Hangzhou EZVIZ Software Co., Ltd. (“EZVIZ”)
products. This limited warranty (“warranty”) gives you, the original
purchaser of the EZVIZ product, specific legal rights. You may also
have other legal rights that vary by state, province or jurisdiction. This
warranty applies only to the original purchaser of the product. “Original
purchaser” means any consumer having purchased the EZVIZ product
from an authorized seller. The disclaimers, exclusions, and limitations
of liability under this warranty will not apply to the extent prohibited by
applicable law. No distributor, reseller, agent, or employee is authorized
to make any modification, extension, or addition to this warranty.
Your EZVIZ product is warranted for a period of two (2) years from the
date of purchase against defects in materials and workmanship, or
such longer period as may be required by law in the country or state
where this product is sold, when used normally in accordance with
user manual.
You can request warranty service by contacting our Customer Service.
For any defective EZVIZ products under warranty, EZVIZ will, at its
option, (i) repair or replace your product free of charge; (ii) exchange
your product with a functional equivalent product; or (iii) refund the
original purchase price, provided you provide the original purchase
receipt or copy, a brief explanation of the defect, and return the
product in its original packaging. At EZVIZ’s sole discretion, repair
or replacement may be made with a new or refurbished product
or components. This warranty does not cover the shipping cost,
insurance, or any other incidental charges incurred by you in returning
the product.
Except where prohibited by applicable law, this is your sole and
exclusive remedy for breach of this warranty. Any product that has
either been repaired or replaced under this warranty will be covered by
the terms of this warranty for the longer of ninety (90) days from the
date of delivery or the remaining original warranty period.
This warranty does not apply and is void:
• If the warranty claim is made outside the warranty period or if the
proof of purchase is not provided;
• For any malfunction, defect, or failure caused by or resulting from
the evidence of impact; mishandling; tampering; use contrary to the
applicable instruction manual; incorrect power line voltage; accident;
loss; theft; fire; flood; or other Acts of God; shipping damage; or
damage resulting from repairs performed by unauthorized personnel;
• For any consumable parts, such as batteries, where the malfunction
is due to the normal aging of the product;
• Cosmetic damage, including but not limited to scratches, dents, and
broken plastic on ports;
• Any software, even if packaged or sold with EZVIZ hardware;
• For any other damages free from defects in material or
workmanship;
• Routine cleaning, normal cosmetic and mechanical wear and tear.
Please do not hesitate to contact your seller or our Customer Service,
with any questions.
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General
Weight and Dimensions
