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Troubleshooting
Audio Visual Settings
• If your TV image appears out of proportion or stretched you may need to change the Display Resolution,
Aspect Ratio and Display Mode. Go to Main Menu > Manage > Settings > Audio & Visual > Visual.
• If you have issues watching 4K or HDR, make sure your cabling and TV are 4K-capable (Page 9). You
may need to change the Display Resolution in Audio & Visual > Video or HDR Mode at Audio & Visual >
Advanced.
Cabling and TV
• Make sure the power supply unit is correctly connected (Page 10), and there is power available at the wall
power point.
• Check that the AV connections are secure and, if needed, try another connection mode (Page 9).
• Make sure the TV is set to the right AV input source and mode (Page 10).
Power cycle
• If you are having issues sometimes a box restart is all that’s needed. You can restart at Menu > Manage >
Settings > Device Info > Options > Fetch Box restart.
• Or restart by pressing then on your Fetch remote.
• If your menu isn’t working try turning the power to the box off for 10 seconds before turning it back on.
If you’re having trouble getting your Fetch Mighty to work check some of the tips below before you contact your
Service Provider for help.
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