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Fillmaster Systems Auto - User Manual

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USER GUIDE
ZERO-TIME FLAVORING
FAST, ACCURATE RECONSTITUTION
FMA UG v1.2
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Summary

Introduction

Parts and Display Overview

Scan Button Functionality

Activates the scanner for NDC input on the machine's left side.

NDC Manual Entry

Enables direct input of the full 11-digit NDC code via the touchscreen.

Menu Navigation

Accesses various screens for learning about the Fillmaster Auto features.

Getting Started with Operation

Initial Setup and First Use

Step-by-step guide for the initial setup and first operational use of the dispenser.

Calibration Procedure

Instructions for calibrating the Fillmaster Auto for accurate dispensing volumes.

Flavor Bottle Installation

Guide on how to correctly install and secure flavor bottles within the machine.

Daily Operation Procedures

Reconstitution and Flavoring Process

Detailed steps for reconstituting medications and adding selected flavors.

Reconstitution Only Mode

Procedure for reconstituting medications without the addition of flavor.

Flavoring Only Dispensing

Process for dispensing only flavor into a medication container.

Helpful Tips for Usage

Flavoring Best Practices

Tips on selecting flavors, using recommendations, and reflavoring options.

Barcode Scanning Guidance

Advice on proper barcode scanning and manual NDC entry methods.

Menu Navigation Guide

Calibration and Manual Dispensing

Access features for calibrating the machine and manually dispensing liquids.

Bottle Management and Flavor Levels

Procedures for replacing flavor bottles and checking remaining flavor quantities.

System Settings and Information

Access tutorials, reminders, system settings, and version information.

Troubleshooting and Maintenance

Error: NDC Not Found

Troubleshooting steps when the medication NDC is not found in the database.

Error: No Water Detected

Resolving issues where water is not reaching the machine.

Routine Maintenance Schedule

Regular cleaning, calibration, and dispensing tip replacement for machine upkeep.

Total Care Plan Overview

Plan Inclusions and Benefits

Details of what the Total Care Plan covers, including warranty and support benefits.

FLAVORx Certification Advantages

Outlines benefits like proprietary formulations, online formulary, and technical support.

Important Contact Information

Key contact numbers for maintenance, flavor support, and supplies.

Understanding FLAVORx Benefits

Enhancing Customer Experience

Highlights how FLAVORx improves customer interactions and medication adherence.

FLAVORx Impact and Engagement

Improving Pediatric Adherence and Engagement

How FLAVORx boosts adherence and enhances customer interactions, especially with children.

Customer Feedback and Conversation Starters

Insights from studies on taste issues and tips for initiating conversations about flavoring.

FLAVORx Marketing Tools

The Flavor Wheel Tool

An interactive tool for customers to choose flavors for their medication.

Menu Pads for Flavor Selection

Tear-off pads listing flavors to help customers choose and remind staff.

FLAVORx Lollipops for Sampling

Sugar-free lollipops used to sample flavors and start customer conversations.

Key Takeaways and Capabilities

NDC;UPC Barcode Scanning

Enables scanning medication barcodes instead of manual NDC entry.

Extensive Flavoring Recipes

Offers flavoring recipes for over 7,000 medications.

Medication Reconstitution Options

Ability to reconstitute medications, with or without flavoring.

Fillmaster Systems Auto Specifications

General IconGeneral
CategoryDispenser
ManufacturerFillmaster Systems
Water Tank Capacity5 Gallons
TypeAutomatic
Dispense VolumeAdjustable

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