Section 9 – Testing the System
9-3
CONTROL
SYMPTOM POSSIBLE CAUSE REMEDY
1. Digital control message
not being received.
1a. First Alert FA2000C in FIRE WALK
TEST mode.
1b. Telephone connection not secure.
1c. Digital control malfunctioning.
1d. Telephone number in program needs
prefix or access code.
1e. Telephone call to central monitoring
station requires operator assistance.
1a. Remove from TEST mode.
1b. Check all connections.
1c. Check with a different First Alert
FA2000C.
1d. Program prefix or access code into the
First Alert FA2000C.
1e. First Alert FA2000C system cannot
work in this situation.
2. First Alert FA2000C doesn't
respond to keystrokes on
keypad.
2a. "CC" or "MODEM COMM" displayed.
2b. "d1" or "System Busy" displayed.
2c. Keypad address setting incorrect.
2a. System is in communication with down-
loader at central station. Wait until
download session is finished.
2b. System has just been powered and is
in its 1 minute initialization. To bypass
this time, press '#' + '0'.
2c. Keypads must be set for address 31
(non-addressable mode).
SMOKE DETECTOR
SYMPTOM POSSIBLE CAUSE REMEDY
1. Detector alarms, no ap-
parent reason.
1a. Dust, dirt in sensing chamber.
1b. Improper location.
1c. Unit malfunctioning.
1a. Clean unit's sensing chamber with
vacuum cleaner per unit's instructions.
1b. See unit's instructions for locations to
avoid. Relocate as necessary.
1c. Replace detector.
Contacting Technical Support
PLEASE, before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying proper voltages.
• Verify your programming information where applicable.
• Verify that all keypads and devices are addressed properly.
• Note the proper model number of this product, and the version level (if known) along with any documentation that
came with the product.
• Note your First Alert customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
You may contact Technical Support via Toll-Free Fax. Please include your return fax number. You will receive a reply
within 24 hours.
Technical Support:.....................................................1-800-645-7492 (8 a.m.-8 p.m. EST)
MyWeb Tech: ................ http://www.security.honeywell.com/hsc/resources/MyWebTech/
To Next Page
Loading...
