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Troubleshooting your Fitbit Alta
If you experience one of the following problems, it may be fixed by restarting your
tracker:
• Not syncing despite successful setup
• Not responding to taps
• Unresponsive despite being charged
• Not tracking your steps or other data
Note: Restarting your tracker reboots the device but does not delete any data.
To restart your tracker:
1. Plug your charging cable into a USB port on your computer.
2. Insert the other end into the port on the back of your Alta. Your Alta will begin
charging.
3. Press the button on your charging cable three times within eight seconds,
briefly pausing between presses. The button is on the end of the charging
cable that is plugged into the computer.
Eight seconds after the first button press, you’ll see the Fitbit logo on the
display. This is your indication that the tracker restarted.
4. After you see the logo you can unplug Alta from the charging cable.
For additional troubleshooting or to contact Customer Support, see
http://help.fitbit.com.
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