FAQ
16.
If you experience any of the following issues, restat your device:
- Won’t sync
- Won’t respond to button presses, taps, or swipes
- Charged but doesn’t turn on
- Won’t track your steps or other stats
- Won’t show notifications
Restating your device turns it off and on without deleting any activity data:
- Plug in to charge your device, then press and hold the 2 buttons on your
tracker for 5 - 10 seconds.
Syncing is the process that transfers the data your device collects to your Fitbit app.
Fitbit devices use Bluetooth technology to sync with phones and tablets.
Checklist:
- Is your phone/ tablet compatible? – www.fitbit.com/devices
- Fitbit app and Fitbit device is on latest software
- Your Bluetooth settings are on
- Your Fitbit device battery isn’t low
Then try these steps:
- Force quit the Fitbit app (don’t delete it)
- Turn Bluetooth on your phone off and on again
- Open the Fitbit app
- If your device didn’t sync restat your Fitbit device (see next step to learn how!)
How do I sync my Fitbit device?
How do I restat my Fitbit device?
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