910-0001-00-MAN-R06 FLIR Proprietary Information Page 80 of 81
Information contained in this document pertains to a Canadian origin product that is controlled as "dual use" by the Canadian
government. However, when in the United States or possessed by a US person, it may be considered a defense article from the US Government's
perspective. US government authorization may be required for re-transfer to a foreign person. If you have any questions, please contact FLIR's
Global Trade Compliance group at exportquestions@flir.com .
3 TROUBLESHOOTING
In the event of a radar failure, follow this procedure:
Step 1 Try re-initializing the system
Step 2 If the error persists, gather the following information:
Physical installation
Network topology
Software version
Radar serial number
Conditions under which the error occurred
Any relevant application/system logs
Step 3 Contact Customer Support
Step 4 If you need to leave a message, leave a clear contact name and number, as well as date and
time reporting this support call. We will return your call shortly.
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