WARRANTY
8. Exclusion of damages
To the extent permitted by law, Pentair liability is limited to the cost of the repair or replacement of the product.
Pentair will not be liable for:
i. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use
of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference of
business relationships, or other commercial loss, even if advised of the possibility of such damage.
ii. Any other damage arising as a result of weather or natural disaster.
iii. Any claim against the customer by any other party.
9. Proof of purchase
Pentair reserves the right to reject any warranty if no proof of purchase is provided. A valid proof of purchase will be re-
quested by the Service Agent prior to any works being carried out by the Pentair Service Agent.
A valid proof of purchase includes the following:
i. Tax Invoice from place of purchase.
ii. Tax Receipt from place of purchase.
iii. Certificate of Occupancy.
10. Service Calls
i. All infield service calls will require the consumer to provide the service agent with either a deposit
which is fully refundable upon acceptance of the warranty claim or credit card details as a form of security.
ii. The consumer will only be charged for services where the Pentair Service Agent determines the product failure
is a result of, or directly relating to, any of the items listed in section 5 of these terms & conditions.
iii. Refusal to provide either a deposit that is fully refundable upon assessment or Credit
Card details for security may result in the Pentair Service Agent refusing to attend the Service Call.
iv. Any warranty application submitted that does not contain the consumers details may result in the Pentair
Service Agent refusing to attend the Service Call.
v. Any product warranty application that involves mains or gas lines the Service Agent will require a Certificate of
Compliance for the original installation.
vi. In-field service will not be provided to consumers who purchased their product via the internet. The consumer
shall return the product to the place of purchase, a Pentair Service Agent or shall accept the charges related to
in-field service in order to receive warranty service on the product.
11. Spare Parts
Spare parts are stocked for a reasonable period of time following last production.
Pentair does not warrant that spare parts will be made available for the whole of the reasonable period and reserves its right
to cease supplying spare parts, or providing facilities for repair of spare parts in circumstances which are beyond its control
including the requirement to remove spare parts from sales as a consequence of changes in the law or otherwise at its
absolute discretion.
12. General Maintenance
It is the responsibility of the consumer to ensure the product is free: from general debris; any foreign matter; and weather
exposure. For general service & maintenance please refer to your nearest Dealer and or Service Agent.
13. Definitions
13.1 Infield warranty
i. As per the attached warranty schedule any Pentair product that carries an infield warranty means that the
service agent is required to attend the site of the faulty product, subject to clause 13.1(iii).
ii. Any infield issues determined not to be covered by this warranty will result in all associated costs for the infield
service provided to be invoiced to the consumer and those costs will not be covered by the Pentair product
warranty.
iii. Any travel associated to the Pentair Warranty Claim will be covered up to 100km round-trip from place of
purchase. Any kilometres outside this range will be payable by the consumer.
13.2 Workshop warranty
As per the attached warranty schedule any Pentair product that carries a work shop only warranty means; the faulty product
must be taken or freighted at consumer cost; to the nearest Pentair Service Agent. The consumer is able to request an infield
service / repair; however this would be at the consumer’s own cost.
Any workshop issues determined to be no fault / cause of the Pentair product; will result in all associated costs to the service
provided; being invoiced to the consumer and will not be covered under the Pentair product warranty.
13.3 Replacement warranty
As per the attached warranty schedule any Pentair product that carries a replacement warranty means; that the service agent
will fully replace the faulty Pentair product at no cost to the consumer if determined warrantable.
The faulty product must be taken to the closest Pentair Service Agent for replacement warranty otherwise all costs associated
will be at the consumers cost and is not covered under the Pentair product warranty.
14. Effective law
This warranty gives you specific legal rights, and you may also have other rights which vary depending on where the product
was purchased and the consumer protection or other law that applies in that place. Nothing in this warranty limits or
restricts, or is intended to derogate from, any right or remedy which the purchaser or ultimate user of the product may have
pursuant to Australian federal or Consumer Guarantees Act, Fair Trading Act or any other relevant and applicable New Zea-
land legislation or authority and where necessary shall so be read and construed in light of the applicable legislation.
The terms of this warranty policy maybe inconsistent with the warranty statement in the products owner’s manual. To the
extent of any inconsistency the terms of this warranty shall prevail.
These terms and conditions must be read in conjunction with the relevant product identified in the Warranty Schedule. A
copy of the warranty schedule is available online at : http://www.onga.com.au/terms-of-use/
How to get service:
In Australia please call 1800 664 266
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