Fluance DB10 - Fluance Warranty Information

11
Fluance Warranty
Warranty Information
Fluance gives the following warranty to the original customer of each new Fluance
product purchased from a dealer authorized by Fluance. Fluance warrants that each
new product, under normal use, is free from defects, subject to the terms and con-
ditions set forth. If a defect should occur within the warranty period, repairs will be
made free of charge for parts and labor when such defects are determined by us to
be attributable to faulty materials or workmanship at time of manufacture.
Warranty Period
The Fluance products listed below are warranted for parts and labor for the stated
period from the date of original purchase and are subject to the terms and conditions
of the warranty.
Home Audio Passive Speakers: Lifetime Warranty
Active/Powered Speakers: 2 Year Warranty
HiFi Turntables: 2 Year Warranty
Warranty Exclusions
• Products purchased from a dealer not authorized by Fluance.
• Products with the serial number defaced, altered or missing.
• Defects resulting from disaster, accident, abuse, misuse, lightning, power surges,
neglect, unauthorized modication or water damage.
• Defects or damage as a result of repairs performed by a person or party not
authorized by Fluance.
• Defects or damage occurring during shipping (claims should be made with the
shipping company).
To Obtain Warranty Service
Should your Fluance product require warranty service, please contact your Fluance
Authorized Dealer and send your product fully insured and freight prepaid to the
nearest Fluance authorized service center. Before sending to Fluance, you will be
required to get a Return Authorization Number from your dealer.
Products shipped without a valid Return Authorization Number will be refused. To
avoid possible shipping damage, make sure the product is properly packaged and well
protected. Include a copy of your original bill of sale as proof of warranty along with
your name, home and/or work telephone number(s), a complete return address and a
detailed description of the faults.
Products repaired within warranty will be returned freight prepaid. This warranty in
itself is not considered a valid proof of purchase. When applying for warranty repairs,
you must present the original copy of your bill of sale as proof of warranty.