QUESTIONS? If you have a problem or question about the operation of this product, please let us try to
help you before you return the product to your dealer. Most problems can be handled promptly with a
phone call. Or, if you prefer, you can contact us on our web site at www.hagen.com. When you call (or
write), please have all relevant information, such as model number and/or part numbers available,
USA
CALL US ON OUR TOLL-FREE NUMBER:
1-800-724-2436 between 8:30 a.m. and
4:00 p.m. Eastern Standard Time.
Ask for Customer Service.
CANADA
CALL US ON OUR TOLL-FREE NUMBER:
1-800-554-2436 between 9:00 a.m. and
4:00 p.m. Eastern Standard Time.
Ask for Customer Service.
FOR AUTHORIZED GUARANTEE REPAIR SERVICE:
Return with dated receipt and $4.00 for postage and handling to:
Consumer Repairs
Rolf C. Hagen (USA) Corp
305 Forbes Blvd
Mansfield, MA 02048
FOR AUTHORIZED GUARANTEE REPAIR SERVICE:
Return with dated receipt and $4.00 for postage and handling to:
Rolf C. Hagen Inc.
Service and Repair
20500 Trans Canada Hwy
Baie d’Urfé, Québec H9X 0A2
ree Year Warranty
The Fluval FX6 Canister Filter is guaranteed against defects in material and workmanship under
normal aquarium usage and service for 3 years from date of purchase. Non-replaceable and
non-serviceable parts will be repaired or replaced at Hagen’s discretion, free of charge, when
the complete filter is returned with all components along with a valid proof of purchase and
postage paid. This warranty does not apply to any filter that has been subject to misuse, negligence
or tampering. It does not apply to filters which have been incorrectly assembled or unsuitably
maintained or where installation and maintenance instructions have not been followed correctly.
The warranty does not apply to wear and tear parts such as the impeller, impeller cover or motor
seal. No liability is assumed with respect to loss or damage to livestock or personal property
irrespective of the cause thereof. Before returning the filter under warranty terms, please ensure
that all setup and maintenance instructions have been followed. If you are in doubt, please contact
your local aquatic specialist retailer for further advice before returning the product.
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