Fire sparks but pilot does not light • No gas to fire, check isolators are open and gas supply is on.
• Pipework blockage, clean out.
• Air not fully purged, re purge supply or wait longer.
• Spark earthing to metalwork, reset gap correctly.
• Blocked pilot, clean out internally.
Pilot lights but then goes out • Severe restriction in gas supply: clear obstruction.
• Faulty thermocouple, replace pilot unit.
• Blocked pilot, clean out.
• Blocked lint gauze, clean.
• Hold control knob in/down for longer.
• Slide control models only : Ensure that the slide control knob is pushed down fully.
• If the pilot will not stay lit there could be a problem with contamination of the
gas supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Fire does not spark at pilot • HT lead detached, refit.
• Slide control models only - replace battery. See section 9.1 of the user instructions.
• Check the spark gap (see section 16.4).
• Faulty piezo unit, replace.
• Debris shorting out electrode, clean.
• Spark shorting to metalwork under tray, check routing of HT lead under burner.
Fire runs for a time • Loose or faulty thermocouple, rectify.
and then cuts off • Blocked pilot, clean out.
• Excessive drafts in the room.
• Excessive flue pull.
• Fire is too close to an air vent.
• Dirt or lint in pilot aeration hole or on the lint gauze, clean thoroughly.
• If the pilot will not stay lit there could be a problem with contamination of the
gas supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Pilot flame shrinks when • Poor gas flow to fire, check pressure with fire on high.
fire is on high • If pressure is low, remove any restriction in pipework or valve.
• Check all isolators are adequately sized and fully open.
• Check meter pressure is adequate.
• Firebox grommet seal missing, rectify.
• If the pilot will not stay lit there could be a problem with contamination of the
gas supply, drafts, room size and/or ventilation or the thermocouple needs replacement.
Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Fire smells when first lit or in use • Newness smell from brand new appliance.
• Spillage occurring. Carry out Spillage test and rectify any problems.
• Combustible materials used in incorrect positions.
• Firebox grommet seal missing, rectify.
• Other airborne contaminants such as dust, tobacco smoke, paint vapours.
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© 2013 Focal Point Fires plc.
18.0 TROUBLESHOOTING GUIDE
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