ForaCare FORA 6 Plus - Q17. Reasons for Abnormal Readings or Defect of Blood Glucose Monitor

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Q17: Reasons for abnormal readings or defect of blood glucose monitor:
Item
Outcome of defect
Root Cause
Solution
1
The variance of the
results might be larger.
(1) Compare the strips between
new Lot one and old Lot
one.
(2) The different blood obtained
site for each test.
(3) The time period after
obtaining the blood samples
is too long.
(4) The blood samples are
contaminated. (e.g., the
pricked site is not clean.)
(1) The old Lot could be
expired or malfunction by
improper storage. Please
do the comparison test
again with new opened
strips within expiry date.
(2) Please obtain blood
samples at the same site
for comparison.
(3) Do not wait too long after
obtaining blood samples.
(4) Please wash your hand
before you doing the test
2
The results might be
higher
(1) The blood samples are too
much plasma due to the
excessive squeezing of the
fingertip.
(2) The testing strip is expired
or out of temperature and
humidity.
(3) Patient’s health conditions:
a. Medications.
b. Time and dose of insulin
were administered.
c. HCT level.
d. Interference factors in
diet, such as vitamin C
(ascorbic acid), glutathione
(antioxidant), and uric acid
(for GDH strips).
e. Hydration level for
patients.
(1) Please obtain the blood
samples again. Do not
excessively squeeze the
pricked site. We highly
recommend wiping off the
first drop of blood and
using the second drop of
blood (avoid effusion
tissue fluid).
(2) Please open another vial
and use new strips to do
the test again.
(3) Please check with your
doctor to make sure your
status is suitable to
measure the blood
glucose without any
interference.
3
Error message: E-U/ Err
24
(1) Inserts a used test strip.
(2) Blood sample is input before
the symbol for blood blinks.
Repeat the test with a new
test strip. Wait for the “blood
drop” symbol to blink then re-
test using a proper amount of
blood.
4
Error message:E-b/ Err
36
Battery power is too low to
operate the meter. The meter
will not operate until the
batteries are replaced.
You have to replace or charge
the batteries soon.
5
Error message: E-F
Strip was removed soon after
applying blood and not given
enough time to be absorbed by
the absorption hole
Repeat the test with a new
test strip and wait for the test
result.
6
The blood glucose
monitor keeps beeping
until it out of the battery.
The Electronic component is
defect in PCBA.
Please contact with FORA
customer service member to
repair or replacement.