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DISPLAY MESSAGES AND
PROBLEM-SOLVING GUIDE
The following is a summary of display messages. If your meter displays
an error message, please follow the actions for the error message as
described in the table below. If the problem persists, please contact your
local customer service agent for help.
MESSAGE ACTIONWHAT IT MEANS
Appears when glucose
< 20 mg/dL (1.1 mmol/L).
Appears when glucose
> 600 mg/dL (33.3mmol/L).
The “ ” symbol appears
with this message. This
means that the battery does
not have enough power
remaining for a test.
A used test strip is inserted,
or there is an electrical
problem.
You may have removed the
strip after applying blood to
the absorbent hole.
This indicates hypoglycemia
(low blood glucose.) Please
seek immediate medical
assistance.
This indicates severe
hyperglycemia (high
blood glucose). Please
seek immediate medical
assistance.
Repeat test with a new test
strip. If the error message
re-appears, please contact
your local customer service
agent for help.
Keep the test strip in the
meter after it has absorbed
the blood until the meter
displays the test result.
Replace the battery
immediately.
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