Potential CausesCondition
• Vehicles with keyless start: The keyless
start transmitter is not placed in the backup
position. See Starting a Gasoline Engine
(page 130).
• SecuriLock passive anti-theft system is
disabled or in unlimited mode.
• The key or transmitter used to start your
vehicle does not have admin privileges.
• No MyKeys are created. See Creating a
MyKey (page 52).
I cannot program the configurable
settings.
• The key or transmitter used to start your
vehicle does not have admin privileges.
• No MyKeys are created. See Creating a
MyKey (page 52).
I cannot clear the MyKeys.
Purchase a new key from an authorized dealer.I lost the only admin key.
Program a spare key. See Passive Anti-Theft
System (page 65).
I lost a key.
MyKey distances do not accumulate. • The MyKey user is not using the MyKey.
• An admin key holder cleared the MyKeys
and created new MyKeys.
• The key system has been reset.
• An admin transmitter is present at vehicle
start.
• No MyKeys are created. See Creating a
MyKey (page 52).
No MyKey functions with the keyless
entry transmitter.
55
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
MyKey™
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