15 Problem Solving
478
Problem Solving
15
018-719
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "19"
(constraint violation) for Address Book query.
[Remedy] The LDAP server has an attribute problem. Have your network
administrator confirm the LDAP server status.
018-720
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "20"
(attribute exists) for Address Book query.
[Remedy] The LDAP server has an attribute problem. Have your network
administrator confirm the LDAP server status.
018-721
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "21"
(invalid syntax) for Address Book query.
[Remedy] The LDAP server has an attribute problem. Have your network
administrator confirm the LDAP server status.
018-725
[Cause] The user password set in the Kerberos server expired.
[Remedy] Extend the expiration date of the password.
018-726
[Cause] The root (or intermediate) CA certificate on the smart card is not
registered on the machine.
[Remedy] Register the root (or intermediate) CA certificate on the smart card on
the machine.
018-727
[Cause] Authentication by the Kerberos server failed.
[Remedy] Check the certificate on the smart card, and then update the certificate if
it is invalid or revoked. Also, check whether the certificate is enabled in
the server.
018-728
[Cause] Authentication by the Kerberos server failed.
[Remedy] Take one of the following measures:
z
When the root CA certificate of the KDC certificate is not registered,
register the root CA certificate.
z
When the KDC certificate is revoked, update the KDC certificate of the
server.
z
Confirm that the address of the Kerberos server set in the machine
and the address on the KDC certificate of the server match.
018-732
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "32" (no
such object) for Address Book query.
[Remedy] The specified e-mail address does not exist. Confirm the e-mail address
you entered or the e-mail address registered on the LDAP server.
018-733
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "33"
(incorrect alias) for Address Book query.
[Remedy] The LDAP server has a name problem. Have your network administrator
confirm the LDAP server status.
018-734
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "34"
(invalid DN syntax) for Address Book query.
[Remedy] The LDAP server has a name problem. Confirm the user name and
password to cancel an incorrect password. If the error still is not
resolved, have your network administrator confirm the authentication
settings and status of the LDAP server.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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