Error Code
485
Problem Solving
15
021-520
021-521
021-522
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
Check the following for BB-Direct configuration:
z
EP proxy server setting
If the error still is not resolved after checking the above settings, there
may be a network failure the DNS server failure. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact
our Customer Support Center.
021-523
[Cause] An error occurred while communicating with the EP server.
[Remedy] Enable the SOAP port, switch off the machine power, make sure that the
touch screen is blank, and then switch on the machine power. If the
error still is not resolved, contact our Customer Support Center.
021-524
021-525
021-526
021-527
021-528
[Cause] An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
021-529
[Cause] The machine attempted to upgrade the software of EP system via the
Internet, but the latest software version is already installed.
[Remedy] Contact our Customer Support Center.
021-530
021-531
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error still is
not resolved, contact our Customer Support Center.
021-532
021-533
021-534
021-535
[Cause] The machine attempted to upgrade the software of EP system via the
Internet, but the software upgrade failed.
[Remedy] Contact our Customer Support Center.
021-700
[Cause] The USB cable is unplugged or the USB interface may be out of order.
[Remedy] Confirm that the USB cable is connected and switch off the machine
power, make sure that the touch screen is blank, and then switch on the
machine power. If the error still is not resolved, contact our Customer
Support Center.
021-701
[Cause] The USB interface error occurred.
[Remedy] Retry after waiting for a while or confirm that the USB cable is connected
and switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the error still is not
resolved, contact our Customer Support Center.
021-732
[Cause] EP system is not available.
[Remedy] Contact our Customer Support Center.
021-733
[Cause] EP system is not available because the use of color is restricted or the
number of color pages reached the maximum.
[Remedy] Contact our Customer Support Center.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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