Error Code
505
Problem Solving
15
033-563
[Cause] Paper that can print faxed documents is not loaded in a tray.
[Remedy] Take one of the following measures:
z
Specify the paper size.
z
Confirm whether the paper tray is set correctly.
033-564
[Cause] The machine was turned off during communication.
[Remedy] Wait for a while, confirm the fax service settings and the fax number,
and then send again if sending. If the error still is not resolved, contact
our Customer Support Center.
033-565
[Cause] Cannot send because too many recipients are specified.
[Remedy] Wait until the number of jobs awaiting transmission decreases, or
reduce the number of recipients, and then send again.
033-566
[Cause] Cannot send because the recipient (fax number) is not specified.
[Remedy] Correctly specify the recipient's fax number.
033-567
[Cause] The recipient (fax number) is incorrect.
[Remedy] Correctly enter the recipient's fax number, and execute the operation
again.
033-568
[Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again. If receiving, ask the sender to send again.
If the error still is not resolved, contact our Customer Support Center.
033-569
[Cause] Paper in the tray is not loaded in the direction that the received fax data
can be printed.
[Remedy] Load paper in Tray 5 according to the direction displayed on the screen.
033-570
[Cause] The machine was turned off during communication.
[Remedy] Wait for a while, confirm the Fax service settings and the fax number,
and then send again if sending. If the error still is not resolved, contact
our Customer Support Center.
033-571
[Cause] Cannot use the Fax service because of causes such as memory is
insufficient.
[Remedy] Cancel the fax data in the queue, or wait for a while, and execute the
operation again.
033-572
[Cause] The data received is not printed.
[Remedy] No measure is required. The data will be printed after a while.
033-573
[Cause] Attempted to send an IP fax (SIP) to the recipient (domain) that
transmissions are not permitted.
[Remedy] Take one of the following measures:
z
Confirm the recipient and re-specify a recipient.
z
Check the setting for Block Domains and re-specify a recipient.
033-574
[Cause] An unavailable line is specified.
[Remedy] Specify an available line.
033-575
[Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again.
033-576
[Cause] The recipient (fax number) is incorrect.
[Remedy] Enter a correct fax number, and execute the operation again.
033-577
[Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again.
033-578
[Cause] An error occurred during fax receiving.
[Remedy] Confirm the status of the line and the recipient machine, and then ask
the sender to send again.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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