Error Code
521
Problem Solving
15
124-391
124-392
124-393
[Cause] An error occurred.
[Remedy]Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is displayed
again, contact our Customer Support Center.
124-701
[Cause] The output destination was changed because of the malfunction of the
specified output tray (Side Tray).
[Remedy] Contact our Customer Support Center. You can use any output trays
other than the defective output tray.
124-702
[Cause] The output destination was changed because of the malfunction of the
specified output tray (Finisher Tray).
[Remedy] Contact our Customer Support Center. You can use any output trays
other than the defective output tray.
124-705
[Cause] The punch setting was cancelled.
[Remedy] Confirm the punch position, and then execute the operation again.
124-706
[Cause] The folding setting was cancelled.
[Remedy] Confirm the folding setting, and then execute the operation again.
124-707
[Cause] The setting of [Face Up / Down Output] was changed to [Face Up
(Reverse Order)] although you selected [Face Down], because the size
or type of the paper you set is not supported.
[Remedy] Change the paper size, paper type, or the setting, and then execute the
operation again.
124-708
[Cause] The output destination was changed to the Finisher Output Tray or
Stacker Output Tray.
The probable causes are as follows:
1) Paper of a different size from the specified is loaded for 2 sided
copying.
2) The Punching feature of the Finisher has malfunctioned.
[Remedy] For 1), check whether the specified size paper is loaded in the tray.
For 2), confirm whether the error code 012-231, 012-232, 012-233, or
012-234 is displayed on the touch screen, and contact our Customer
Support Center.
124-709
[Cause] The document exceeded the maximum number of pages that can be
stapled.
[Remedy] Reduce the number of pages, or cancel the stapling setting, and then try
printing again.
124-710
[Cause] The machine cannot output to the output destination specified. A paper
size or a paper type that cannot be output is specified or the output
destination fails.
[Remedy] No measure is required. The machine automatically selects the
available output destination. If the paper is not still output from the
specified output destination even after the correct paper size and type is
selected, contact our Customer Support Center.
125-311
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
127-210
127-211
127-212
[Cause] A communication error occurred between the machine and the Print
Server.
[Remedy] Disconnect the print server cable, and then securely insert the cable into
the connector. Switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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