15 Problem Solving
510
Problem Solving
15
016-780
[Cause] A hard disk error occurred during scanned image conversion processing.
[Remedy] The hard disk may be defective. To replace the hard disk, contact our Customer Support
Center.
016-781
[Cause] Probable causes are as follows:
1)The mail server cannot be found during e-mail sending (TCP/IP session establishment
failed).
2)The machine received an SMTP server error from the mail server during e-mail
sending.
[Remedy] 1)Take one of the following measures:
- Check whether the network cables are plugged in securely.
- Check whether the IP address of the SMTP server when an IP address is used for
server specification.
2)Enter the host name using ASCII characters.
Available ASCII characters are follows:
-alphabets
-numerals
Check whether or not ASCII characters are used in [Tools] > [Connectivity & Network
Setup] > [Machine's E-mail Address/Host Name].
016-786
[Cause] When using the Scan feature, the machine could not write the file to the hard disk.
[Remedy] Take one of the following measures:
z
Switch off the machine power, make sure that the touch screen is blank, and then
switch on the machine power.
z
Load paper on the paper tray as necessary.
z
If the error occurs when sending an e-mail, take one of the following measures:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into several e-mails to send.
- Send the job by setting [Color Scanning] to [Black & White].
016-788
[Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following measures, and then execute the operation again:
z
Reload the browser page.
z
Restart the browser.
z
Switch off the machine power, make sure that the touch screen is blank, and then
switch on the machine power.
016-790
[Cause] Unable to send an e-mail with Split Send because of exceeding the maximum number
of splits allowed.
[Remedy] Take one of the following measures:
z
Reduce the file size for [Quality/File Size].
z
Increase the value for [Maximum Split Count].
For more information on [Quality/File Size], refer to "5 Scan" > "E-mail Options/Filing Options" > "Quality/File Size
(Specifying an Image Compression Ratio When Scanning)" in the User Guide. For more information on [Maximum Split
Count], refer to "Maximum Split Count" (P.252).
016-792
[Cause] Failed to acquire the specified job history when printing a Job Report.
[Remedy] The specified job history does not exist.
016-794
[Cause] Media is not inserted correctly.
[Remedy] Check whether the media is inserted correctly.
Error Code Cause and Remedy
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