6 Troubleshooting
84
Troubleshooting
6
Fault Clearance Procedure
If a fault or problem occurs, there are several ways in which you can identify the type of
fault. Once a fault or problem is identified, establish the probable cause, and then apply the
appropriate solution.
If a fault occurs, first refer to the screen messages and animated graphics and clear the
fault in the order specified.
If the problem is not solved by following the screen messages and graphics, contact the
System Administrator for assistance.
Alternatively, contact the System Administrator for assistance.
In some cases, it may be necessary to switch the machine off and then on.
Refer to "Power Source" (P.30).
Note •Failure to leave at least 3 seconds between a power off and a power on can result in damage to the
additional hard disk of the machine
If the problem persists, or a message indicates that you should call for service, contact our
Customer Support Center.
Note •If fax jobs are queued in the machine not equipped with the hard disk and a loss of power occurs,
the machine will print a Power Off Report when the machine is switched on. This will show a list of
the fax jobs lost.