14 Problem Solving
380
Problem Solving
14
027-548
O O [Cause] SMB protocol error. An invalid character was detected in
the specified user name.
[Remedy] The user name on the server needs to be set without using
unauthorized characters by the network administrator.
To check the user name on the server, take the following
actions:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Users and Computers] on the Active
Directory domain controller where the user information
is set.
2. Select [Active Directory Users and Computers] >
[Server] > [Domains] > [Users] from the left side frame
of the [Active Directory Users and Computers] window,
to display the user information.
3. Right-click the target user from the right side frame of
the [Active Directory Domains and Trusts] window to
select [Properties].
4. Select the [Account] tab in the [User Properties]
window, check the user name of [User Log On Name
(Prior to Windows 2000)].
027-549
O [Cause] SMB protocol error
[Remedy] Try again. If the problem persists, contact our Customer
Support Center.
027-564
O [Cause] SMB protocol error. The SMB server was not found.
[Remedy] Check if the connection between the authentication server
and the machine has been established via a network. For
example, check the following points:
z
Network cable connection
z
TCP/IP settings
z
Connection via Port 137 (UDP)/Port 138 (UDP)/Port 139
(TCP)
027-565
O [Cause] SMB protocol error
[Remedy] Try again. If the problem persists, contact our Customer
Support Center.
027-566
O [Cause] SMB protocol error. SMB (TCP/IP) is not active.
[Remedy] Check on CentreWare Internet Services that SMB (TCP/
IP) is active on the [Port Status] screen of the [Properties]
tab.
027-569
O [Cause] The SMB (TCP/IP) port is not activated.
[Remedy] Check on CentreWare Internet Services that SMB (TCP/
IP) is active on the [Port Status] screen of the [Properties]
tab.
027-572
027-573
027-574
027-576
027-578
O [Cause] SMB protocol error
[Remedy] Try again. If the problem persists, contact our Customer
Support Center.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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