14 Problem Solving
382
Problem Solving
14
027-708
O [Cause] The S/MIME certificate associated with the machine’s e-
mail address is not reliable.
[Remedy] Import a reliable S/MIME certificate to the machine.
027-709
O [Cause] The S/MIME certificate associated with the machine’s e-
mail address has been discarded.
[Remedy] Import a new S/MIME certificate to the machine.
027-710
O [Cause] No S/MIME certificate is attached to the received e-mail.
[Remedy] Ask the sender to send the e-mail with an S/MIME
certificate.
027-711
O [Cause] No S/MIME certificate was obtained from the received e-
mail.
[Remedy] Import the sender's S/MIME certificate to the machine, or
attach an S/MIME certificate to S/MIME signature mail
sent from the sender.
027-712
O [Cause] The received S/MIME certificate has expired, or is an
unreliable certificate.
[Remedy] Ask the sender to send the e-mail with a valid S/MIME
certificate.
027-713
O [Cause] The received e-mail has been discarded because it might
be altered on its transmission route.
[Remedy] Tell the sender about it, and ask to send the e-mail again.
027-714
O [Cause] The received e-mail has been discarded because the
address in its From field was not the same as the mail
address in the S/MIME signature mail.
[Remedy] Tell the sender that the mail addresses are not identical,
and ask to send the e-mail again.
027-715
O [Cause] The received S/MIME certificate has not been registered
on the machine, or has not been set to use on the
machine.
[Remedy] Import the sender's S/MIME certificate to the machine, or
change settings to use the S/MIME certificate on the
machine when the S/MIME certificate has already been
registered.
027-716
O [Cause] The received S/MIME certificate has been discarded
because the certificate was unreliable.
[Remedy] Ask the sender to send the e-mail with a reliable S/MIME
certificate.
027-720
O [Cause] Unable to find the server of an application interface
destination.
[Remedy] Check the DNS server address. Or, check whether or not
the computer that the application (ApeosWare Flow
Service) is installed on has been registered on the DNS
server.
027-721
O [Cause] An application interface destination does not exist.
[Remedy] Check whether the application linked (ApeosWare Flow
Service) operates correctly.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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