15 Problem Solving
460
Problem Solving
15
016-520
[Cause] An error occurred in the high compression hardware.
[Remedy] Execute the operation again. Also change the output file format and color mode.
If the problem is not resolved, switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power. And then perform the above
operation again.
If the error still is not resolved, contact our Customer Support Center.
016-521
[Cause] The IC Card Reader is disconnected from the machine while scanning the data with a
digital signature.
[Remedy] Switch off the machine power and connect the IC Card Reader, and then switch on the
machine power.
016-522
[Cause] LDAP server SSL authentication error. Unable to acquire an SSL client certificate.
[Remedy] The LDAP server is requesting an SSL client certificate. Set an SSL client certificate on
the machine.
016-523
[Cause] LDAP server SSL authentication error. The server certificate data is incorrect.
[Remedy] The machine cannot trust the SSL certificate of the LDAP server. Register the root
certificate for the LDAP server's SSL certificate to the machine.
016-524
[Cause] LDAP server SSL authentication error. The server certificate will expire soon.
[Remedy] Change the SSL certificate of the LDAP server to a valid one. You can clear this error by
selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on
the machine; however, note that selecting this option does not ensure the validity of the
LDAP server.
016-525
[Cause] LDAP server SSL authentication error. The server certificate has expired.
[Remedy] Change the SSL certificate of the LDAP server to a valid one. You can clear this error by
selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on
the machine; however, note that selecting this option does not ensure the validity of the
LDAP server.
016-526
[Cause] LDAP server SSL authentication error. The server name does not match the certificate.
[Remedy] Set the same LDAP server address to the machine and to the SSL certificate of the LDAP
server. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS
Communication] under [SSL/TLS Settings] on the machine; however, note that selecting
this option does not ensure the validity of the LDAP server.
016-527
[Cause] LDAP server SSL authentication error. This is an SSL authentication internal error.
[Remedy] An error occurred in the software. Contact our Customer Support Center.
016-528
[Cause] You are logged out of the smart card authentication mode while scanning the data with
a digital signature.
[Remedy] Log in to the machine with the smart card, and then execute the operation again.
016-529
[Cause] An error occurred when connecting to the Remote Download server. There was no
response from the server within the specified time (45 seconds).
[Remedy] Confirm the network connection. Check whether the Remote Download server is
correctly set on the network.
016-533
[Cause] Kerberos server authentication protocol error
[Remedy] The time difference between the machine and the Kerberos server exceeded the clock
skew limit value set on the Kerberos server. Check whether the clocks on the machine
and Kerberos server are correctly set. Also check whether the summer time and the time
zone are correctly set on the machine and Kerberos server.
Error Code Cause and Remedy
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