15 Problem Solving
506
Problem Solving
15
016-553
[Cause] ApeosWare Authentication Management or ApeosWare Authentication Agent does not
support the interface version of the machine.
[Remedy] You must upgrade ApeosWare Authentication Management or ApeosWare
Authentication Agent's version. Check whether the machine supports ApeosWare
Authentication Management or ApeosWare Authentication Agent to being upgraded.
016-554
[Cause] The login name and password used for domain user authentication of ApeosWare
Authentication Management or ApeosWare Authentication Agent is invalid.
[Remedy] Correctly set the login name and password used for domain user authentication of
ApeosWare Authentication Management or ApeosWare Authentication Agent.
016-555
[Cause] Connection to ApeosWare Authentication Management or ApeosWare Authentication
Agent to the database or the active directory timed out.
[Remedy] Check whether you can connect from ApeosWare Authentication Management or
ApeosWare Authentication Agent to the database or the active directory.
For more information on the process, refer to the manual for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-556
[Cause] Connection to ApeosWare Authentication Management or ApeosWare Authentication
Agent to the database timed out because of an overload.
[Remedy] Because the service is overloaded, wait for a while, and then execute authentication
again.
If the error still is not resolved, check ApeosWare Authentication Management or
ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-557
[Cause] Authentication Agent internal error occurred.
[Remedy] Check ApeosWare Authentication Management or ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-558
[Cause] The machine received an unknown error from ApeosWare Authentication Management
or ApeosWare Authentication Agent.
[Remedy] Contact our Customer Support Center.
016-559
[Cause] A remote download parameter error occurred. An invalid value is set for essential system
data.
[Remedy] Confirm the settings for essential system data.
016-560
[Cause] A communications error occurred between the machine and ApeosWare Authentication
Management (sold separately) or ApeosWare Authentication Agent (sold separately).
[Remedy] Check whether the network cable is connected, and confirm the settings of ApeosWare
Authentication Management or ApeosWare Authentication Agent. Also, print a
Configuration Report, and if the DNS address of the server is set to "Server Name / IP
Address" for "Authentication Agent", check whether DNS is enabled.
016-562
[Cause] Multiple entries containing the same smart card information were found in the guest
database of Active Directory, ApeosWare Authentication Management or ApeosWare
Authentication Agent.
[Remedy] Correct the guest database entries of Active Directory, or ApeosWare Authentication
Management or ApeosWare Authentication Agent so that they do not contain the
same smart card information.
Error Code Cause and Remedy
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