“Device name” is
(Device name varies
depending on the air
conditioner)
The router the
air conditioner is
connected to has no
internet access.
Check if the router connected to
the air conditioner has internet
access. (You can check by
connecting the mobile device
to the router, then opening the
website to check access.) If there
is no access, connect the router
to the internet.
The air conditioner is
not connected to the
router.
Check the W-LAN LED indicators
on the air conditioner. If the
W-LAN LED lamp is flashing or
off, please check the
TROUBLESHOOTING “State of
the Wireless LAN indicators”.
Sign-in Errors (For Android/iOS)
Could not reach
service.
The mobile device has
no internet access.
Connect the mobile device to the
internet.
General Errors (For iOS)
Failed to change
password.
The mobile device has
no internet access.
Connect the mobile device to the
internet.
Cloud not determine
service reachability.
Failed to update
property.
Could not retrieve
schedules.
The operation couldn’t
be completed.
Operation timed out.
Error messages
Causes
Solutions
Error messages
Causes
Solutions
02-09
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