Troubleshooting and tips
Refer to the safety notes in the "Safety" manual and in the "
Preparing for use" chapter
when connecting or disconnecting cables.
!
If a fault occurs, try to correct it as described in the following places:
● in this chapter
● in the documentation of the connected devices
● in the help systems of the software used
● in the documentation of your operating system
If you fail to correct the problem, proceed as follows:
► Switch the device off.
► Make a note of the steps and the circumstances that led to the fault.
► Make a note of any error messages displayed.
► Note the ID number of your device. The ID number can be found on the type rating plate on the
back of the casing.
► Contact your sales outlet or our customer service centre.
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, in many cases
you can solve it quickly using the
SystemDiagnostics program pre-installed on your computer.
► To start the
SystemDiagnostics program, click Start - Programs - Fujitsu - SystemDiagnostics.
► If a problem is detected during the test run, the
SystemDiagnostics program outputs a code (e.g.
DIFS code YXXX123456789123).
► Take a note of this DIFS code and the ID number of your device. The ID number can be found
on the type rating plate on the back of the casing.
► If you still need assistance resolving the problem, contact the relevant Service Desk for your
country (see the Service Desk List or go to
http://ts.fujitsu.com/support). Have the ID/serial No. of
your system and the DIFS code ready.
Fujitsu Technology Solutions 23
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