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Symptom Check This Item Remedy
Does your PC satisfies the recommended
system requirements?
Check the system requirements in section
2.1, “Before Installing”, of the Operator’s
Manual.
Scanning speed will be slower whenever the
CPU and memory requirements are not met.
If this is the case, at [Scanning] - [Option...]
in the "Scan and Save Settings" window,
unmark the boxes of the following to
increase the scanning speed.
- Allow automatic image deskew
- Allow automatic image rotation
Scanning speed is very slow.
Is the USB 1.1 connected?
Note: When using an USB1.1 interface, the
data transfer rate may be slower due to large
data sizes.
If your PC has an USB 2.0 port, connect the
scanner to this port. (If using a USB hub, it
must also support USB 2.0 interfaces.) (*1)
Is the Pad ASSY dirty? Clean the Pad ASSY following the
instructions in “5.3. Cleaning Inside of the
scanner".
Is the Pad ASSY worn out? Replace the Pad ASSY following the
instructions in “6.2. Replacing the Pad
ASSY”.
Double-feed frequently occurs.
"Double-feed" is a phenomenon when
two or more sheets of paper are fed
simultaneously into the scanner.
Is the document stack thicker than 5 mm? Reduce the number of sheets of the
document stack to 5 mm thickness or less.
Is the Pick roller dirty? Clean the Pick roller following the
instructions in
“
5.3. Cleaning Inside of the
scanner
”
.
Is the Pick roller worn out? Clean the Pick roller following the
instructions in “6.3. Replacing the Pick
Roller”.
Paper is not fed (stops midway).
Are there any debris on the document
feeding path?
Remove any debris from the document
feeding path.
The scanner is not recognized even if
ScanSnap Manager is installed.
Did you connect the scanner to your PC
before installing ScanSnap Monitor?
Is the scanner registered as "Other device"
in the "Device Manager"?
On the [Start] menu, select [Control panel] -
[System] - [Hardware] - [Device Manager].
Delete the "Other Device" selection in the
[Device Manager] and restart your PC.
The size of the scanned image file is
the same as that for a color document
even when you are scanning Black &
White (B&W).
Is the B&W document scanned in the color
mode?
Select “B&W” at [Color mode:] on the
[Scanning] tab in the “Scan and Save
Settings” window.
The back side of the document appears
in the scanned image when scanning a
double-sided document (noise of back
side image).
Is the "Setting for text only document."
checkbox unmarked at [Option...] on the
[Scanning] tab in the "Scan and Save
Settings" window?
Mark the "Setting for text only document."
checkbox. (Available only in color mode)
Scanned images are not displayed on
the screen (when “Allow automatic
blank page removal” is enabled).
When “Allow automatic blank page
removal” is enabled, documents containing
only a few characters are recognized as
blank pages and removed from the scanned
image data accidentally.
Right click the “ScanSnap Manager” icon
on the task tray, then select [Setting…] –
[Scanning] tab and click the [Option…]
button. Then unmark “Allow automatic
blank page removal” check box.
Scanned images are skewed (when
“Allow automatic image rotation” is
enabled).
Are the documents fed into the ADF skewed
+-5 degrees?
The “Allow automatic image rotation”
function can correct skewed images up to
+-5 degrees. Load the document onto the
scanner so that document skews will not
exceed this limit.
*1) To confirm whether the scanner is connected with USB1.1 or USB2.0, right-click ScanSnap icon on the task and select [Help] - [About
ScanSnap Manager], then click [Detail] button on [Version Information] window. [USB type] is displayed in [Scanner information].
* Visit our Web site for your reference. Other useful information will be posted on the FAQ corner at the following Web
site.
http://scansnap.fujitsu.com
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