GE Autotrol Performa ProSoft 960 Series

Questions and Answers

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eriosAug 17, 2025
Why does my GE Water System run out of soft water between regenerations?
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  Dr. Nicole ThomasAug 17, 2025
  If your GE Water System runs out of soft water between regenerations, it could be due to several reasons. First, ensure that the regeneration process is performed correctly and that the correct salt dosage is used. Another reason may be a fouled resin bed, which can be resolved by using a resin cleaner. Also, verify that the salt setting is at the proper level. Incorrect hardness or capacity settings can also cause this issue, so make sure they are set to the correct values. If your water hardness has increased, adjust the settings accordingly. Finally, check for any restrictions in the meter turbine rotation due to foreign material in the meter housing. Remove the meter housing, free up the turbine, and flush it with clean water. The turbine should spin freely; if not, replace the meter.
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Ashley FitzgeraldAug 20, 2025
What to do if GE Water System control does not regenerate automatically?
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  Randall HendersonAug 20, 2025
  If your GE Water System control does not regenerate automatically or when the REGEN button is pressed, check if the transformer is properly connected to a power source. If it is, ensure that the outlet has electric power by testing it or using a working outlet. If the power supply is not the issue, the motor, gear, gear train, or switch might be defective, requiring replacement of the control.
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myerswendyAug 22, 2025
How to fix a GE Water System timer that does not display time of day?
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  Rebecca SandovalAug 23, 2025
  If the timer on your GE Water System does not display the time of day, first check if the transformer is properly plugged in. If it is, ensure that the outlet has electric power by testing it or using a working outlet. If the issue persists, the transformer or the circuit board may be defective, requiring replacement.
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Brenda MurphyAug 26, 2025
What causes hard water leakage during service in GE Water System?
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  mary36Aug 26, 2025
  If you experience hard water leakage during service with your GE Water System, start by repeating the regeneration process, ensuring that the correct salt dosage is set. If the issue persists, check for leaks in the bypass valve or damage to the O-ring around the riser tube, and replace the O-ring if necessary.
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Daniel Roberts PhDAug 28, 2025
Why is my GE Water System using more salt than it should?
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  Benjamin SparksAug 28, 2025
  If your GE Water System is using more or less salt than the salt control is set for, first ensure that the setting is accurate. If the setting is correct, there might be foreign matter in the controller causing incorrect flow rates. Remove the variable salt controller and flush out any foreign matter. Manually position the control to regenerant draw to clean the controller, then position it to “purge” to remove regenerant from the tank. If the problem continues, the controller may be defective and need replacement.
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Kristen EricksonAug 31, 2025
What to do if there's dripping water at the drain line after regeneration in GE Water System?
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  gibsongraceAug 31, 2025
  If you notice flowing or dripping water at the drain or regenerant line after regeneration in your GE Water System, it could be due to the drain valve or regenerant valve being held open by foreign matter or particles. Manually operate the valve stem to flush away any obstruction. Another possible cause is a weak valve stem return spring on the top plate, which would require replacing the spring.
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Patricia HernandezSep 2, 2025
Why GE Water System control will not draw regenerant?
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  nhallSep 2, 2025
  If your GE Water System control will not draw regenerant, it could be due to low water pressure. Set the pump to maintain 30 psi at the conditioner. It could also be caused by a restricted drain line, so remove any restrictions. The injector might be plugged, requiring you to clean the injector and screen. If the injector is defective, replace it. Also, check if valves 2 and/or 4 are not closed; remove any foreign matter from the disc and check if the disc closes by pushing in on the stem. Replace if needed.
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susansanchezSep 5, 2025
Why is there no conditioned water after regeneration in my GE Water System?
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  Kimberly ClaytonSep 5, 2025
  If you are not getting conditioned water after regeneration with your GE Water System, first check if the unit regenerated and ensure it has power. Also, verify that there is salt in the regenerant tank and add salt if needed. A plugged injector can also cause this issue, so clean the injector and flush it with water.
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Benjamin FrySep 8, 2025
What causes regenerant tank overflow in GE Water System?
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  Jonathan Griffith Jr.Sep 8, 2025
  If the regenerant tank is overflowing in your GE Water System, it could be because the regenerant valve is being held open. Manually operate the valve stem to flush away any obstruction. Another cause could be an uncontrolled regenerant refill flow rate, so remove the variable salt controller to clean it. Also, check if valve 3 or 4 is not closed during regenerant draw, causing refill; flush out any foreign matter by holding the disc open and manually operating the valve stem. An air leak in the regenerant line can also cause this, so check all connections in the regenerant line for leaks.
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donnanunezSep 12, 2025
Why is the GE Water System control backwashing at an excessively low or high rate?
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  Tanya HortonSep 12, 2025
  If your GE Water System's control backwashes at an excessively low or high rate, it could be due to an incorrect backwash controller being used; replace it with the correct size controller. Another cause could be foreign matter affecting the controller operation; remove the controller and ball, then flush with water.