Before YouCall ForService...
_ Troubleshootingtips
_3 Save time and money!Review the charts on the following
:_ ages first and you may not need to call for service,
_}?toblem%_ o .--,_,,_;i_ Possible Causes What ToDo
Surface units will not Improper cookware • Use pans which are absolutely flat and match
maintain a rollinghoil being used. the diameter of the surface unit selected.
or cooking is slow
Surface nni/s do A fuse in your home maybe • Replace the fuse or reset the circuit breaker.
not workproperly blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Scrntches(may appear Incorrect deaning o Scz'atches are not removable. Tiny scratches wiU become
ascracleMot_coolaop methods being used. less visible in time as a result of cleaning.
glass surface
Co_kware with rough bottoms • To avoid scratches, use the recolnmended cleaning
being used or coarse par'tides procedures. Make sure bottoms of cookw'are are clean
(salt or sand) were between befi)re use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas ofdiscoloratiou Food spUlovers not cleaned * See the Cleaning the glass cooktop secdon.
on the cooktop before next use.
Hot surface on a model * This is normal. The surface may appear discolored
with a white glass cooktop, when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface--potential for permanent damage
the surface contact with plastic placed secdon in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only flat cookware to nfinimize cycling.
off and onof being used.
surface units
Cooktop feels hot Improper cookware • The glass cooktop surface may seem hotter than you
being used. ;:re used to. This is normal. Use pans which are
absolutely flat.
Unresponsive keypad Keypad is contaminated. • Clean the keypad.
Pae detention/sizing Improper cookware • Use a flat, metallic pan that is 4.0" or larger.
not working properly being used.
Pan is improperly placed. • Make sure the pan is centered on the corresponding
surPace unit.
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