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Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Surface units will not
maintain a r© ling b©
or cooking is not fast
enough
Surface units do not work
, properly
Surface unit stops
glowing when turned to a
lower setting
Possible Cause
improper cookware being used.
In some areas, the power (voltage)
may be low.
A fuse in your home may be blown or
the circuit breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
What To Do
Use pans which are flat and match the diameter of the
surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit
you are using.
This is normal.
Scratches (may appear as Incorrect cleaning methods being used. Scratches are not removable. Tiny scratches will become
cracks) on cooktop glass less visible in time as a result of cleaning.
surface
Cookware with rough bottoms being To avoid scratches, use the recommended cleaning
used or coarse particles (salt or sand) procedures. Make sure bottoms of cookware are clean
were between the cookware and the before use, and use cookware with smooth bottoms.
surface of the cooktop. Cookware has
been slid across the cooktop surface.
Areas of discoloration on Food spillovers not cleaned before See the Cleaning the glass cooktop section.
the cooktop next use.
Hot surface on a model with a light- This is normal. The surface may appear discolored when it is
colored cooktop, hot. This is temporary and will disappear as the glass cools.
Plastic melted to the Hot cooktop came into contact with See the Glass surface potential for permanent damage
surface plastic placed on the hot cooktop, section in the Cleaning the glass cooktop section.
Pitting (or indentation) of Hot sugar mixture spilled on the Call a qualified technician for replacement.
cooktop.
Improper cookware being used. Use only flat cookware to minimize cycling.
Your new oven has a different cooking
system from your old oven and
therefore may cook differently than
your old oven.
the cooktop
Frequent cycling off and
on of surface units
My new oven doesn't
cook like my old one. Is
something wrong with the
temperature settings?
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven is
too hot or too cold, you can adjust the temperature yourself
to meet your specific cooking preference. NOTE: This
adjustment affects Bake, and Convection Bake temperatures;
it will not affect Broil or Clean.
Food does not bake Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is See the Cooking Modes section and Cooking Guide.
not level.
Incorrect cookware or cookware of See the Cookware section.
improper size being used.
Oven temperature needs adjustment. See the Special Features section.
ingredient substitution Substituting ingredients can change the recipe outcome.
Food does not broil Oven controls improperly set. Make sure you select the appropriate broil mode.
properly Improper rack position being used. See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan. Make sure cookware is cool.
Cookware not suited for broiling. Use a pan specifically designed for broiling.
Aluminum foil used on the broiling If using aluminum foil conform to pan slits.
pan and grid has not been fitted
properly and slit as recommended.
in some areas the power (voltage) Preheat the broil element for 10 minutes.
may be low.
Oven temperature too hot Oven temperature needs adjustment. See the Special Features section.
or too cold
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