Intelligent Document Reader AT10Ki User Guide Troubleshooting
Page 39 of 41
The document is not orientated
correctly on the scanning window.
For details on document placement, see
“Error! Reference source not found.” on
page 24Error! Bookmark not defined..
The demo application is not
working.
The application may already be
running.
Verify that only one copy of the application
is running.
The software is installed
incorrectly.
Remove the existing application & re-
install software. For more information see
the Software Installation section.
Another application is already
running
Check that there are no other running
applications or services that have
connected to the reader. Close or disable
any applications or services that are found
and retest using the Gemalto demo
application.
You do not have PC
Administrative rights.
Consult with your IT support
representative.
LEDs do not change after
reading an RF chip
This is a normal condition. RF status is
displayed only on the host screen.
Reader becomes
unresponsive
Close and restart the application.
Disconnect USB and PSU from PC and
then reconnect.
Disconnect USB and PSU. Close
application and then restart PC.
Reconnect document reader to PC and
then open application.
Contact GTS if still unresponsive
USB peripherals attached to
the reader do not power on
or do not function correctly
You need to use the external
power supply when attaching
external devices
Verify the AC power source.
Verify that the AC cable is connected to
the AC power source.
Verify that the power cable is connected to
the power supply port located on the back
panel.
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