Why is my Gemalto Card Reader not communicating with my PC?
If your Gemalto Card Reader isn't communicating with your PC, ensure the USB cable is properly connected to both the reader and the host. Also, verify that the necessary USB driver is correctly installed on your system. Make sure that only one reader is connected and only one instance of the host application is running to avoid conflicts.
How to fix Gemalto AT10K Card Reader when LEDs do not come on?
If the LEDs on your Gemalto Card Reader don't light up when you power it on, first ensure the reader is properly connected to a USB 2.0 host port and/or an external power supply. Also, verify that the power switch is in the On position. If the issue persists, the reader might be damaged.
What to do if the Red cross is flashing on Gemalto Card Reader?
If the red cross is flashing or constantly on your Gemalto Card Reader, it indicates that the reader has either failed its self-test or is damaged. To resolve this, disconnect all cables and turn the reader off. Then, plug in the PSU cable and turn it back on. Once it has successfully powered up, connect the USB cable. If the error continues, the device may need maintenance.
Why is the Gemalto Card Reader demo application not working?
If the demo application for your Gemalto Card Reader isn't working, first check that only one copy of the application is running. If the issue persists, remove the existing application and reinstall the software. Also, ensure that no other applications or services are connected to the reader. Close or disable any conflicting applications or services and try the Gemalto demo application again. You may need PC administrative rights.
Why does the Red cross LED illuminate when scanning a document on my Gemalto Card Reader?
If the red cross LED lights up when you scan a document with your Gemalto Card Reader, it could mean several things. It’s normal if the document lacks machine-readable data and only the image is captured. It may also indicate that the document is poorly printed or doesn't meet specifications. High ambient light can also cause this issue, so make sure ambient light compensation is enabled in the software SDK and that bright light isn't directly hitting the document window.
How to fix unresponsive Gemalto AT10K Card Reader?
To solve Gemalto Card Reader unresponsiveness, close and restart the application. Disconnect USB and PSU from PC and then reconnect. Disconnect USB and PSU. Close application and then restart PC. Reconnect document reader to PC and then open application.
Why aren't USB peripherals working with my Gemalto AT10K?
If USB peripherals connected to your Gemalto Card Reader aren't powering on or functioning correctly, ensure you're using an external power supply. Check that the AC power source is working, the AC cable is connected to the power source, and the power cable is connected to the power supply port on the back panel.
General| Brand | Gemalto |
|---|---|
| Model | AT10K |
| Category | Card Reader |
| Language | English |
Gemalto's warranty, remedy, and liability limitations for the product.
Contact information for Gemalto's global offices.
Records changes made to the document across different versions.
Information on the product's immunity to interference and compliance.
Compliance details for FCC and Canada radio frequency regulations.
Details about labels and markings on the product.
FCC compliance statements and conditions for the device.
Canada compliance statements and conditions for the device.
Guidelines for proper disposal of the equipment according to EU directive.
Instructions for packing the product for repair or shipment.
Describes the capabilities of the reader's imaging system.
Details the physical characteristics and design elements of the reader.
Outlines typical use cases and applications for the document reader.
Explains how the reader aids in authentication and security checks.
Details the technologies used for image quality enhancement.
Identifies and describes the main parts of the document reader.
Specifics about the glass surface for document placement and imaging.
Describes the ports and controls located on the rear of the reader.
Information on the reader's USB connectivity and peripheral support.
How to operate the power on/off switch for the reader.
Details about the provided power supply unit and its usage.
Explains the meaning of different LED colors and patterns for status indication.
Information on the removable hood and its function for ambient light.
Hazards that could result in death or serious injury if not avoided.
Hazards that could result in injury or equipment damage if not avoided.
Provides additional important information and potential issues.
Prerequisites and system requirements for reader installation.
Steps and components involved in unpacking the document reader.
Instructions for downloading and installing the reader's software.
Steps for connecting the USB and power cables to the reader.
Procedure to verify the reader and software installation.
Procedure for reading documents with RFID chips.
Instructions for cleaning the reader's surfaces to ensure performance.
Procedure for replacing a damaged document window glass.
Information required before contacting Gemalto Global Technical Services.
How to contact Gemalto's Global Technical Services.
Procedure for returning the reader for repair or maintenance.
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