Appendix A: Troubleshooting
Cause 3: The Printer Port mode in the
BIOS might not be set up
properly.
Solution 3: Change the Parallel Port mode in
your computer BIOS to EPP or
Bi-directional. Consult your
computer manual on how to make
changes to the BIOS.
Symptom: The scanned document comes
out as strange characters on the
screen.
Cause 1: Text page was scanned upside
down in the wrong direction.
Solution 1: Reverse the page and scan again.
Cause 2: The OCR software is limited to
certain types of documents, fonts
and formats. You might be trying
to scan a form, spread sheet, a
hand written letter or a document
with color text or color page.
Solution 2: Scan a clean document that
contains, preferably, one column
and has black text on a white
page.
Symptom: The scanner stopped working
after I upgraded to Windows
95/98, Windows NT4.0
WorkStation.
Cause: Windows 95/98, Windows NT4.0
WorkStation is a 32-bit Operating
System and most programs written
for Windows 95/98, Windows
NT4.0 WorkStation require 32-bit
device drivers (the program that
communicates between your
computer and the scanner).
Solution: Contact our WEB site and
download the newest device driver
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