Appendix A: Troubleshooting
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contact us by phone. Our phone
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of the guide.
Symptom: The scanner is not in the list of
supported scanners in other
commercial software.
Solution: Select TWAIN as the scanner.
Symptom: Unable to scan from other
software other than the one that
came with the scanner.
Solution: Enter the Scanner Setup within the
program, Select TWAIN and you
will see your scanner listed (e.g.
600P-32 bit TWAIN source).
Symptom: Unable to save to a floppy
diskette.
Cause 1: The floppy disk might be write
protected.
Solution 1: Move the write protection tab,
located in the back of the diskette,
to the closed position.
Cause 2: Your disk might not be formatted.
Solution 2: Format the diskette.
Cause 3: There is not enough space
available in the disk to save the
document.
Solution 3: Delete any files that you do not
need from the floppy.
Cause 4: You might be scanning your
document at a high resolution.
Documents scanned using higher
resolution modes will take a
considerable amount of disk space.
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