Appendix A: Troubleshooting
computer manual on how to make
changes to the BIOS.
Cause 7: The Parallel Port I/O address is
not set properly.
Solution 7: Change the Port address, 378h or
3BCh is recommended.
Cause 8: There are some parallel ports that
are not detected properly by the
Scanner Utility, therefore, we need
to make the changes manually.
Solution 8: Edit the SYSTEM.INI file and
type the following line in the
[ScannerParameters] section and
save the changes:
Port_ChipType=17
Note: If you have never edited this file
before, make a backup copy of the
SYSTEM.INI file.
Cause 9: Your printer might be conflicting
with the scanner.
Solution 9: Disconnect the printer from the
back of the scanner and try to
scan. If the scanner works with
the printer disconnected then you
need to install a second parallel
port.
Cause 10: You might need to update the
LPT.VXD file that controls the
parallel port in Windows 95/98,
Windows NT4.0 WorkStation.
Solution 10: Contact the Microsoft WEB site
and download the LPT.VXD file.
Cause 11: Your parallel port might be old or
not stable.
Solution 11: If none of the solutions mentioned
above worked, then we
recommend that you install a new
parallel port that supports EPP.
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