Appendix A: Troubleshooting
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installation.
Symptom: The error Scanner not Found
that is displayed.
Cause 1: Scanner was not initialized after
the installation because the
computer was not restarted.
Solution 1: Restart the computer.
Cause 2: The cables are not connected
properly.
Solution 2: Make sure that the cables are
connected tightly and to the
proper port.
Cause 3: The printer cable might be too
long.
Solution 3: Use a Bi-directional printer cable
that is 6 feet long or shorter.
Cause 4: The scanner cable might have been
changed.
Solution 4: If you move your scanner to
another computer, make sure that
you use the cable that came with
your scanner.
Cause 5: The printer AC adapter is not
connected properly.
Solution 5: Make sure that the AC adapter is
connected to an outlet. If the
scanner is connected to a Surge
Protector, make sure that the
Surge Protector is turned on.
Cause 6: The Printer Port mode in the
BIOS might not be set up
properly.
Solution 6: Change the Parallel Port mode in
your computer BIOS to EPP or
Bi-directional. Consult your
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