Gigaset Dune - Customer Support and Troubleshooting

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Gigaset CL540-CL540A / LUG - UK-IE / A31008-M2602-L101-2-7619 / appendix.fm / 5/14/14
Template Borneo, Version 1, 21.06.2012
Service (Customer Care)
Questions and answers
If you have any queries about the use of your telephone, suggested solutions are available on
our web-site at
www.gigaset.com/faq.
The table below also lists steps for troubleshooting.
The display is blank.
1. The handset is not activated.
¥ Hold down a.
2. The battery is empty.
¥ Charge the battery or replace it (¢ page 10).
3. The key and display lock is activated.
¥ Hold down the hash key #.
"No Base" flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base is not activated.
¥ Check the base power adapter.
3. The base's range is reduced because Maximum Range is deactivated.
¥ Activate Maximum Range (¢ page 34) or reduce the distance between the handset and base.
"Please register handset" or "Place han
dset in base" flashes on the display.
The handset has not yet been registered or was de-registered due to the registration of an additional handset
(mor
e than six DECT registrations).
¥ Register the handset again (¢ page 41).
The handset does not ring.
1. The ringtone is deactivated.
¥ Activate ringtone (¢ page 29).
2. Call forwarding is set.
¥ Deactivate call forwarding (¢ page 47).
3. The phone does not ring if the caller has withheld his number.
¥ Activate the ringtone for unknown calls (¢ page 31).
4. The phone does not ring during a specific period or for certain numbers.
¥ Check time control for external calls (¢ page 30) .
You cannot hear a ringtone/dialling tone from the fixed line network.
The phone cord supplied has not been used or has been replaced by a new cord with the wrong pin
c
onnections.
¥ Please always use the phone cord supplied or ensure that the pin connections are correct when
purchasing from a retailer (
¢ page 65).
The connection always terminates after approx. 30 seconds.
A repeater (prior to Version 2.0) has been activated or deactivated (
¢ page 33).
¥ Switch the handset off and back on again (¢ page 17).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Repeat the process, reset the system PIN to 0000 if required (¢ page 33).
Forgotten system PIN.
¥ Reset the system PIN to 0000 (¢ page 33).